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[Solved] viewers unable to comment

✦ Summarize Topic

How-to and Troubleshooting

Last Post by lulu 4 years ago

8 Posts

2 Users

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Posts: 8

lulu

Topic starter

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Apr 30, 2022 12:44 am

(@lulu)

Active Member

Joined: 4 years ago

[#4158]

Please help.

thank you

Website URL

https://www.wokestreaming.com

7 Replies

Posts: 8210

Asti

Support

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Apr 30, 2022 11:07 am

(@asti)

Illustrious Member

Joined: 8 years ago

@lulu,

Do you have any CAPTCHA/ReCAPTCHA plugins installed on your website?

In case you want to say thank you! 🙂
We'd really appreciate if you leave a good review on the plugin page.
This is the best way to say thank you to this project and the support team.

Posts: 8

lulu

Topic starter

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Apr 30, 2022 4:09 pm

(@lulu)

Active Member

Joined: 4 years ago

I was working on that but I'm not sure of the process to do that. is that the culprit?

Posts: 8

lulu

Topic starter

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Apr 30, 2022 5:34 pm

(@lulu)

Active Member

Joined: 4 years ago

i do not have any captcha/recaptcha plugins and as far as i know i have disabled any recaptcha security settings. but still can't post. please advise. thank you!

1 Reply

Asti

Support

(@asti)

Joined: 8 years ago

Illustrious Member

Posts: 8210

Apr 30, 2022 10:18 pm

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lulu

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@lulu

Do you make some changes? We were able to leave a comment: https://www.wokestreaming.com/2022/04/23/windfall/#comment-9

In case you want to say thank you! 🙂
We'd really appreciate if you leave a good review on the plugin page.
This is the best way to say thank you to this project and the support team.

Posts: 8

lulu

Topic starter

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Apr 30, 2022 11:28 pm

(@lulu)

Active Member

Joined: 4 years ago

Thank you! I'm still unable to leave a test comment. do you know why that might be? i appreciate your help

2 Replies

Asti

Support

(@asti)

Joined: 8 years ago

Illustrious Member

Posts: 8210

May 02, 2022 11:31 am

Reply to

lulu

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@lulu,

It seems the issue comes from the quill editor. One of the active plugins or theme has a conflict with it.

You can either disable the rich editor or deactivate the plugins/theme one by one and check after each deactivation to find the problem maker.

The rich editor can be disabled using the "Load Rich Editor" option. You should set the value of the option "None". More info here: https://wpdiscuz.com/docs/wpdiscuz-7/plugin-settings/comment-form/#load-rich-editor

In case you want to say thank you! 🙂
We'd really appreciate if you leave a good review on the plugin page.
This is the best way to say thank you to this project and the support team.