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[Solved] viewers unable to comment

✦ Summarize Topic

How-to and Troubleshooting

Last Post by lulu 4 years ago

8 Posts

2 Users

0 Reactions

2,318 Views

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lulu

(@lulu)

Posts: 8

Active Member

Topic starter

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[#4158]

Please help.

thank you

Website URL

https://www.wokestreaming.com

Posted : 30/04/2022 12:44 am

Topic Tags

commenting

Asti

(@asti)

Posts: 8257

Illustrious Member Support

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@lulu,

Do you have any CAPTCHA/ReCAPTCHA plugins installed on your website?

In case you want to say thank you! 🙂
We'd really appreciate if you leave a good review on the plugin page.
This is the best way to say thank you to this project and the support team.

Posted : 30/04/2022 11:07 am

lulu

(@lulu)

Posts: 8

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I was working on that but I'm not sure of the process to do that. is that the culprit?

Posted : 30/04/2022 4:09 pm

lulu

(@lulu)

Posts: 8

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Topic starter

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i do not have any captcha/recaptcha plugins and as far as i know i have disabled any recaptcha security settings. but still can't post. please advise. thank you!

Posted : 30/04/2022 5:34 pm

Asti

(@asti)

Posts: 8257

Illustrious Member Support

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@lulu

Do you make some changes? We were able to leave a comment: https://www.wokestreaming.com/2022/04/23/windfall/#comment-9

In case you want to say thank you! 🙂
We'd really appreciate if you leave a good review on the plugin page.
This is the best way to say thank you to this project and the support team.

Posted : 30/04/2022 10:18 pm

lulu

(@lulu)

Posts: 8

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Thank you! I'm still unable to leave a test comment. do you know why that might be? i appreciate your help

Posted : 30/04/2022 11:28 pm

Asti

(@asti)

Posts: 8257

Illustrious Member Support

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@lulu,

It seems the issue comes from the quill editor. One of the active plugins or theme has a conflict with it.

You can either disable the rich editor or deactivate the plugins/theme one by one and check after each deactivation to find the problem maker.

The rich editor can be disabled using the "Load Rich Editor" option. You should set the value of the option "None". More info here: https://wpdiscuz.com/docs/wpdiscuz-7/plugin-settings/comment-form/#load-rich-editor

In case you want to say thank you! 🙂
We'd really appreciate if you leave a good review on the plugin page.
This is the best way to say thank you to this project and the support team.

Posted : 02/05/2022 11:31 am

lulu

(@lulu)

Posts: 8

Active Member

Topic starter

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