The effects of alcohol on
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[Solved] viewers unable to comment
How-to and Troubleshooting
(@lulu)
Active Member
Joined: 4 years ago
(@asti)
Illustrious Member
Joined: 8 years ago
@lulu,
Do you have any CAPTCHA/ReCAPTCHA plugins installed on your website?
(@lulu)
Active Member
Joined: 4 years ago
I was working on that but I'm not sure of the process to do that. is that the culprit?
(@lulu)
Active Member
Joined: 4 years ago
i do not have any captcha/recaptcha plugins and as far as i know i have disabled any recaptcha security settings. but still can't post. please advise. thank you!
(@asti)
Joined: 8 years ago
Illustrious Member
Posts: 8191
Apr 30, 2022 6:18 pm
(@lulu)
Active Member
Joined: 4 years ago
Thank you! I'm still unable to leave a test comment. do you know why that might be? i appreciate your help
(@asti)
Joined: 8 years ago
Illustrious Member
Posts: 8191
May 02, 2022 7:31 am
@lulu,
It seems the issue comes from the quill editor. One of the active plugins or theme has a conflict with it.
You can either disable the rich editor or deactivate the plugins/theme one by one and check after each deactivation to find the problem maker.
The rich editor can be disabled using the "Load Rich Editor" option. You should set the value of the option "None". More info here: https://wpdiscuz.com/docs/wpdiscuz-7/plugin-settings/comment-form/#load-rich-editor
(@lulu)
Joined: 4 years ago
Active Member
Posts: 8
May 03, 2022 12:54 pm
@asti thank you. that did the trick.