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Issue [Solved] Plugin is non clickable, can not comment

✦ Summarize Topic

How-to and Troubleshooting

Last Post by Asti 2 years ago

9 Posts

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Posts: 4

iq-developer

Topic starter

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Nov 16, 2023 6:53 am

(@iq-developer)

Active Member

Joined: 2 years ago

[#7762]

Hello Members,

I need some help with the plugin. It doesn't work properly and I can't comment on anything.

These are the plugins I have installed:
Advance Database Cleaner, Akimset Anti-spam: Spam protection, Easy Accordion, Embed Plus Youtube, Gtranslate, Jectpack Boost, Media Cleaner, LoginPress, PDF embedder, Rankmath Seo, TablePress, woody code, WordFence login & security, WP content copy protection etc.

I tried disabling WP content copy protection but it didn't make any difference. I don't know what's causing this problem. I would appreciate any suggestions. Thank you.

Topic Tags

comment conflict

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Posts: 8208

Asti

Support

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Nov 16, 2023 3:51 pm

(@asti)

Illustrious Member

Joined: 8 years ago

Please provide the URL where we can see the issue.

In case you want to say thank you! 🙂
We'd really appreciate if you leave a good review on the plugin page.
This is the best way to say thank you to this project and the support team.

7 Replies

iq-developer

(@iq-developer)

Joined: 2 years ago

Active Member

Posts: 4

Nov 20, 2023 9:57 pm

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Asti

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@asti
Thank you for your reply.
Here is the page:
https://www.intraquotes.com/calculator/forex-profit-loss

Asti

Support

(@asti)

Joined: 8 years ago

Illustrious Member

Posts: 8208

Nov 21, 2023 1:43 pm

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iq-developer

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@iq-developer,

It appears that one of the active plugins or the active theme is adding the {display: none} CSS rule for the wpDiscuz textarea. Please review the following video for reference https://monosnap.com/file/DG3eYcM6Bg7cVZciA501o4n3IYvzRe

You should deactivate the plugins/theme one by one and check after each deactivation to find a problem maker.

Alternatively, you can disable the rich editor and use the textarea, which should resolve the issue. More information can be found here: https://wpdiscuz.com/docs/wpdiscuz-7/plugin-settings/comment-form/#load-rich-editor

In case you want to say thank you! 🙂
We'd really appreciate if you leave a good review on the plugin page.
This is the best way to say thank you to this project and the support team.

iq-developer

(@iq-developer)

Joined: 2 years ago

Active Member

Posts: 4

Nov 22, 2023 6:26 am

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Asti

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@asti
You are awesome! I really appreciate your assistance. I followed your video and turned off most of the plugins to see if it works, but the issue is still there.
Without rich text, I can type, but not post anything. When the user tries to Connect with Twitter or Telegram, nothing happens to sign in and post.

Also, I noticed another problem. On pages with comments, there is some HTML code showing up at the top of the page before it fully loads.

I tried to test wpdiscuz on a blank template, but it has the same issue.

Asti

Support

(@asti)

Joined: 8 years ago

Illustrious Member

Posts: 8208

Nov 22, 2023 2:56 pm

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iq-developer

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@iq-developer,

Please try to switch the active theme and check again.

In case you want to say thank you! 🙂
We'd really appreciate if you leave a good review on the plugin page.
This is the best way to say thank you to this project and the support team.

iq-developer

(@iq-developer)

Joined: 2 years ago

Active Member

Posts: 4

Nov 23, 2023 6:56 pm

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Asti

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@asti
It has a custom active theme, already activated. On other theme previews, it is showing the same problem.

Asti

Support

(@asti)

Joined: 8 years ago

Illustrious Member

Posts: 8208

Nov 24, 2023 2:08 pm

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iq-developer

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Dear @iq-developer,

The reported issue with wpDiscuz appears to be a conflict with the active theme or other plugins, potentially due to missing wpDiscuz js files on your website.

Let's try the following steps to resolve the issue:

Deactivate the wpDiscuz plugin and then delete it.
Reinstall the wpDiscuz plugin.
Clear all caches and check for the issue again.

If the problem persists, you may need to:

Deactivate all plugins and switch to a default theme. Check if the issue is resolved.
Gradually reactivate plugins and switch themes one by one, checking for the issue after each activation.

This process can help identify the problem maker.

In case you want to say thank you! 🙂
We'd really appreciate if you leave a good review on the plugin page.
This is the best way to say thank you to this project and the support team.

Asti

Support

(@asti)

Joined: 8 years ago

Illustrious Member

Posts: 8208

Dec 06, 2023 3:40 pm

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Asti

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We have not received a reply from you for over a couple of weeks, therefore we will be closing this topic. Please create a new one if you require any additional help.

Thank You!

In case you want to say thank you! 🙂
We'd really appreciate if you leave a good review on the plugin page.
This is the best way to say thank you to this project and the support team.