[Solved] Comment count above bubble remains the same on all pages

Hi@wiwimaster,

This could be a cache issue. Please delete your website caches and press CTRL+F5 (twice) on the frontend. 

Hi @asti 

I cleaned all WP Rocket caches & Cloudflare caches and reloaded the page with a complete reload. However, the count "8" remains on all pages the same. 

What else could this cause?

thanks

Jan

@wiwimaster,

We'll need to admin login details again. Could you please send it again?

@asti Yes - I've sent them to you.

thanks for looking into this

Jan

@wiwimaster,

We'll check and back to you asap. 

@wiwimaster,

Please open a plugin editing feature, to allow the developers to check the issue. 

More info in this article: https://www.ionos.com/community/websites-ecommerce/wordpress/activate-wordpress-theme-and-plug-in-editor/

@asti Thanks. I've enabled the plugin editor, you can go ahead.

@wiwimaster,

The issue comes from the "BMG zuletzt aktualisiere Beiträge" widget you're using. It messes the post id, thus it always displayed the same comment count.

wpDiscuz uses the WordPress native (core) get_comments_number() function and as far as the widget changes the post object it messes the $post_id parameter in the function. Please contact the widget developers and let them know about the issue. They'll better know how to fix the issue.    

More info about the function you can find here: https://developer.wordpress.org/reference/functions/get_comments_number/

@asti

thanks, that's interesting to see. I'll reach out to them, thanks a lot for investing the time to dig up that issue.

Best

Jan

@asti quick update on this topic - adding a simple wp_reset_postdata(); at the end of the interfering widget solved this problem, and the comment count is now displayed properly.

thanks again for the world-class support!!

Best

Jan

Thank you @wiwimaster,

We really appreciate you, taking time and share the information.