[Solved] Comment count above bubble remains the same on all pages

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Hi @asti

I cleaned all WP Rocket caches & Cloudflare caches and reloaded the page with a complete reload. However, the count "8" remains on all pages the same.

What else could this cause?

thanks

Jan

Asti

Support

(@asti)

Joined: 8 years ago

Illustrious Member

Posts: 8218

Jun 18, 2020 3:44 pm

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We'll need to admin login details again. Could you please send it again?

In case you want to say thank you! 🙂
We'd really appreciate if you leave a good review on the plugin page.
This is the best way to say thank you to this project and the support team.

wiwimaster

(@wiwimaster)

Joined: 6 years ago

Active Member

Posts: 12

Jun 18, 2020 3:46 pm

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@asti Yes - I've sent them to you.

thanks for looking into this

Jan

Asti

Support

(@asti)

Joined: 8 years ago

Illustrious Member

Posts: 8218

Jun 18, 2020 4:05 pm

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We'll check and back to you asap.

In case you want to say thank you! 🙂
We'd really appreciate if you leave a good review on the plugin page.
This is the best way to say thank you to this project and the support team.

Posts: 8218

Asti

Support

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Jun 18, 2020 5:10 pm

(@asti)

Illustrious Member

Joined: 8 years ago

Please open a plugin editing feature, to allow the developers to check the issue.

More info in this article: https://www.ionos.com/community/websites-ecommerce/wordpress/activate-wordpress-theme-and-plug-in-editor/

In case you want to say thank you! 🙂
We'd really appreciate if you leave a good review on the plugin page.
This is the best way to say thank you to this project and the support team.

5 Replies

wiwimaster

(@wiwimaster)

Joined: 6 years ago

Active Member

Posts: 12

Jun 18, 2020 5:15 pm

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@asti Thanks. I've enabled the plugin editor, you can go ahead.

Asti

Support

(@asti)

Joined: 8 years ago

Illustrious Member

Posts: 8218

Jun 19, 2020 12:02 pm

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The issue comes from the "BMG zuletzt aktualisiere Beiträge" widget you're using. It messes the post id, thus it always displayed the same comment count.

wpDiscuz uses the WordPress native (core) get_comments_number() function and as far as the widget changes the post object it messes the $post_id parameter in the function. Please contact the widget developers and let them know about the issue. They'll better know how to fix the issue.

More info about the function you can find here: https://developer.wordpress.org/reference/functions/get_comments_number/

In case you want to say thank you! 🙂
We'd really appreciate if you leave a good review on the plugin page.
This is the best way to say thank you to this project and the support team.

wiwimaster

(@wiwimaster)

Joined: 6 years ago

Active Member

Posts: 12

Jun 19, 2020 12:13 pm

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@asti

thanks, that's interesting to see. I'll reach out to them, thanks a lot for investing the time to dig up that issue.

Best

Jan

wiwimaster

(@wiwimaster)

Joined: 6 years ago

Active Member

Posts: 12

Jun 24, 2020 2:31 pm

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@asti quick update on this topic - adding a simple wp_reset_postdata(); at the end of the interfering widget solved this problem, and the comment count is now displayed properly.

thanks again for the world-class support!!

Best

Jan

Asti

Support

(@asti)

Joined: 8 years ago

Illustrious Member

Posts: 8218

Jun 24, 2020 2:54 pm