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[Solved] Bubble does not show up

How-to and Troubleshooting

Last Post by wiwimaster 5 years ago

10 Posts

2 Users

0 Reactions

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Posts: 12

wiwimaster

Topic starter

Jun 16, 2020 2:00 pm

(@wiwimaster)

Active Member

Joined: 5 years ago

Dear all

what a great plugin - thanks for offering this for free, which is really really cool!

I'd love to use the new Bubble functionality and have enabled it - however it is not shown on our page (e.g. on https://www.backenmachtgluecklich.de/rezepte/oreo-torte-ohne-backen.html

Any idea what I could have done wrong?

thanks a lot!

Jan

Topic Tags

bubble

9 Replies

Posts: 8075

Asti

Support

Jun 16, 2020 2:06 pm

(@asti)

Illustrious Member

Joined: 8 years ago

Hi @wiwimaster,

Please delete all caches before checking.

In case you want to say thank you! 🙂
We'd really appreciate if you leave a good review on the plugin page.
This is the best way to say thank you to this project and the support team.

Posts: 12

wiwimaster

Topic starter

Jun 16, 2020 2:08 pm

(@wiwimaster)

Active Member

Joined: 5 years ago

Thank you Asti. I did that and it didn't change anything.

Posts: 12

wiwimaster

Topic starter

Jun 17, 2020 7:02 am

(@wiwimaster)

Active Member

Joined: 5 years ago

Hi Asti,

it would be great if you could help me activating the comment bubble - as said, clearing caches did not change the situation.

thanks for your help

Jan

1 Reply

Asti

Support

(@asti)

Joined: 8 years ago

Illustrious Member

Posts: 8075

Jun 17, 2020 7:27 am

Reply to

wiwimaster

@wiwimaster,

We don't find such an issue on our test websites. Please send the admin login details to info[at]gvectors.com email address to allow us to check the issue.

In case you want to say thank you! 🙂
We'd really appreciate if you leave a good review on the plugin page.
This is the best way to say thank you to this project and the support team.

Posts: 12

wiwimaster

Topic starter

Jun 17, 2020 9:17 am

(@wiwimaster)

Active Member

Joined: 5 years ago

Thank you - I have just forwarded you the login credentials via email.

Thanks a lot for your help

Jan

2 Replies

Asti

Support

(@asti)

Joined: 8 years ago

Illustrious Member

Posts: 8075

Jun 17, 2020 10:44 am

Reply to

wiwimaster

@wiwimaster,

You've added a CSS code that hides the Bubble. The CSS code was added in the "Custom CSS code" textarea, located in the Dashboard > wpDiscuz > Settings > Styles & Colors admin page. We've removed that code and it works fine.

It was the following one:

div#wpd-bubble-wrapper {
     display: none;
}

In case you want to say thank you! 🙂
We'd really appreciate if you leave a good review on the plugin page.
This is the best way to say thank you to this project and the support team.

wiwimaster

(@wiwimaster)

Joined: 5 years ago

Active Member

Posts: 12

Jun 17, 2020 8:33 pm

Reply to

Asti

@asti thanks for figuring this out - now the bubble is working like a charm.

Thanks a lot

Jan

Posts: 12

wiwimaster

Topic starter

Jun 17, 2020 10:15 am

(@wiwimaster)

Active Member

Joined: 5 years ago

I've seen that it is now working - did you find the solution?

1 Reply

Asti

Support

(@asti)

Joined: 8 years ago

Illustrious Member

Posts: 8075

Jun 17, 2020 10:45 am

Reply to

wiwimaster

@wiwimaster,

Please read my answer: https://wpdiscuz.com/community/postid/2001/

In case you want to say thank you! 🙂
We'd really appreciate if you leave a good review on the plugin page.
This is the best way to say thank you to this project and the support team.