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[Solved] Bubble does not show up


wiwimaster
Posts: 12
Topic starter
(@wiwimaster)
Active Member
Joined: 1 year ago

Dear all

what a great plugin - thanks for offering this for free, which is really really cool! 

I'd love to use the new Bubble functionality and have enabled it - however it is not shown on our page (e.g. on https://www.backenmachtgluecklich.de/rezepte/oreo-torte-ohne-backen.html

 

image

 

Any idea what I could have done wrong?

thanks a lot!

Jan

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9 Replies
Asti
Posts: 3943
 Asti
Support
(@asti)
Support member
Joined: 4 years ago

Hi @wiwimaster,

Please delete all caches before checking. 

 

wiwimaster
Posts: 12
Topic starter
(@wiwimaster)
Active Member
Joined: 1 year ago

Thank you Asti. I did that and it didn't change anything.

wiwimaster
Posts: 12
Topic starter
(@wiwimaster)
Active Member
Joined: 1 year ago

Hi Asti,

it would be great if you could help me activating the comment bubble - as said, clearing caches did not change the situation.

 

thanks for your help

Jan

1 Reply
Asti
 Asti
Support
(@asti)
Joined: 4 years ago

Support member
Posts: 3943

@wiwimaster,

We don't find such an issue on our test websites. Please send the admin login details to info[at]gvectors.com email address to allow us to check the issue. 

wiwimaster
Posts: 12
Topic starter
(@wiwimaster)
Active Member
Joined: 1 year ago

Thank you - I have just forwarded you the login credentials via email.

Thanks a lot for your help

Jan

2 Replies
Asti
 Asti
Support
(@asti)
Joined: 4 years ago

Support member
Posts: 3943

@wiwimaster,

You've added a CSS code that hides the Bubble. The CSS code was added in the "Custom CSS code" textarea, located in the Dashboard > wpDiscuz > Settings > Styles & Colors admin page. We've removed that code and it works fine.

It was the following one:

div#wpd-bubble-wrapper {
display: none;
}
wiwimaster
(@wiwimaster)
Joined: 1 year ago

Active Member
Posts: 12

@asti thanks for figuring this out - now the bubble is working like a charm.

 

Thanks a lot

Jan

wiwimaster
Posts: 12
Topic starter
(@wiwimaster)
Active Member
Joined: 1 year ago

I've seen that it is now working - did you find the solution?

1 Reply
Asti
 Asti
Support
(@asti)
Joined: 4 years ago

Support member
Posts: 3943

@wiwimaster,

Please read my answer: https://wpdiscuz.com/community/postid/2001/

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