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[Solved] WP Discus and Divi Theme Builder

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How-to and Troubleshooting

Last Post by Asti 6 years ago

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Posts: 17

Frkmaidk

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Aug 24, 2020 9:03 pm

(@frkmaidk)

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Joined: 6 years ago

[#738]

Hi there

I've been very happy with your plug-in, but unfortunatly it doesn't work probably with Divi Theme Builder.
People are able to comment, but the awesome green buble, that people can click to flyyyyy down to the comment-section is missing 🙁

I can see the buble when I'm in editing mode for a post, but not when I visit the website to look at the post ...

I had Divi Support look into it, and the plug-in works fine with the regular Divi, but not when you use the theme builder (which is essential for me).
Are you aware of this? or is it something you can look into? I know more and more people are using the theme builder as a part of DIVI.

Kind regards

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divi comment buble

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Asti

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Aug 25, 2020 12:37 pm

(@asti)

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Joined: 8 years ago

Please leave some example URL to allow us to check the issue.

In case you want to say thank you! 🙂
We'd really appreciate if you leave a good review on the plugin page.
This is the best way to say thank you to this project and the support team.

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Frkmaidk

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Aug 25, 2020 1:27 pm

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@asti Sure thing 🙂 for example https://frkmai.dk/frontline-hero/ - but it is on all posts, that it doesn't work anymore ...

Asti

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(@asti)

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Aug 25, 2020 1:33 pm

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Have you disabled the Comment Bubble? We don't see it on the page, you've provided us.

In case you want to say thank you! 🙂
We'd really appreciate if you leave a good review on the plugin page.
This is the best way to say thank you to this project and the support team.

Frkmaidk

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Posts: 17

Aug 25, 2020 3:04 pm

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@astiNo, that is the whole issue. It's not visible when you use Divi Theme Builder.

Asti

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(@asti)

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Aug 25, 2020 3:49 pm

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Could you please send the admin login details to info[at]gvectors.com email address? I'll ask the developers to check the issue for you.

In case you want to say thank you! 🙂
We'd really appreciate if you leave a good review on the plugin page.
This is the best way to say thank you to this project and the support team.

Frkmaidk

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Posts: 17

Aug 25, 2020 3:53 pm

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@asti info@gvectors.com right? just want to be sure before I send my password 😀

Asti

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(@asti)

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Aug 25, 2020 3:54 pm

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that is the correct email address.

In case you want to say thank you! 🙂
We'd really appreciate if you leave a good review on the plugin page.
This is the best way to say thank you to this project and the support team.

Frkmaidk

(@frkmaidk)

Joined: 6 years ago

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Posts: 17

Aug 25, 2020 4:12 pm

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@asti Thank you for your help 🙂 Have a great day ...

Asti

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(@asti)

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Aug 25, 2020 4:19 pm

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We'll check and back to you asap.

In case you want to say thank you! 🙂
We'd really appreciate if you leave a good review on the plugin page.
This is the best way to say thank you to this project and the support team.

Asti

Support

(@asti)

Joined: 8 years ago

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Posts: 8300

Aug 26, 2020 12:11 pm

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This is a plugin conflict for sure. One of the active plugins doesn't allow the comment bubble to be displayed. Please deactivate the plugins one by one and check after each deactivation to find a problem maker.

In case you want to say thank you! 🙂
We'd really appreciate if you leave a good review on the plugin page.
This is the best way to say thank you to this project and the support team.

Frkmaidk

(@frkmaidk)

Joined: 6 years ago

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Posts: 17

Aug 26, 2020 10:14 pm

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@asti Hi again ...

I tried to deactivate every single plugin, except WpDiscuz, and it is still not working.
I believe Divi was right when they said it's something that clashes with their software, when you use the "theme builder" ...

Your plugin works perfectly when you don't use the theme builder.

But more and more people use the theme builder in DIVI, so perhaps you would look into how to work around it?

Asti

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(@asti)

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Aug 27, 2020 3:05 pm

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We've checked this on our test websites. We've installed the Divi and the wpDiscuz plugins and the bubble shows up.

Please install and activate the Duplicator — WordPress Migration Plugin, backup your WordPress site, and send it to info[at]gvectors.com email address to allow us to check it.

You can also create a dev/staging copy of your website in some sub-domain and send admin details to us. You can use the same Duplicator plugin to create that site.

In case you want to say thank you! 🙂
We'd really appreciate if you leave a good review on the plugin page.
This is the best way to say thank you to this project and the support team.

Frkmaidk

(@frkmaidk)

Joined: 6 years ago

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Posts: 17

Aug 27, 2020 3:13 pm

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@asti
Have you also tried on sites made with the theme-builder activated, before I do all that ??

It's not enough to just try Divi + WpDiscuz ... you need to activate the theme builder too on the specific site that you are checking for the green bubble.

Even Divi tried everything on my site ... and they say it IS the theme builder that's causing problems with your plug-in.

Asti

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(@asti)

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Aug 29, 2020 12:30 pm

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The developers tried n the same way as you mentioned.

In case you want to say thank you! 🙂
We'd really appreciate if you leave a good review on the plugin page.
This is the best way to say thank you to this project and the support team.

Posts: 17

Frkmaidk

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Aug 30, 2020 1:03 am

(@frkmaidk)

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I just deactivated the theme builder on one specific post, when I do that, it's working again.
Please see the 3 videoes in sequence.

It's really not a problem with a random plugin, it is the theme builder. As I said, I already tried to deactivate all other plug-ins on beforehand.

All I wanted to know, was if you were aware of this clash with the Divi theme builder ... and if you would try to fix it...

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Frkmaidk

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Aug 30, 2020 1:03 am

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Video 2

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Frkmaidk

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Aug 30, 2020 1:04 am

(@frkmaidk)

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Video 3

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Frkmaidk

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Oct 15, 2020 1:41 am

(@frkmaidk)

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Hi there Asti.

Never heard from you again.

The "bubble" still does not work when you use the Divi Theme Builder.

I have an example here:

This post does not have the theme builder enabled: https://frkmai.dk/haekleopskrifter/

This post does: https://frkmai.dk/grydelap-med-blomst/

The bubble only works on posts where the theme builder isn't used.

Have you found a way to fix it?

11 Replies

Asti

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(@asti)

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Oct 15, 2020 2:36 pm

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Please let us know have you used the Divi shortcode for displaying comments?

In case you want to say thank you! 🙂
We'd really appreciate if you leave a good review on the plugin page.
This is the best way to say thank you to this project and the support team.

Frkmaidk

(@frkmaidk)

Joined: 6 years ago

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Posts: 17

Oct 15, 2020 2:42 pm

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Hi Asti

Which shortcode is that? 🙂

Asti

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(@asti)

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Oct 15, 2020 3:09 pm

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Which shortcode is that?

Here it is:

https://elegantenthusiast.com/divi-comment-module-shortcode/

In case you want to say thank you! 🙂
We'd really appreciate if you leave a good review on the plugin page.
This is the best way to say thank you to this project and the support team.

Frkmaidk

(@frkmaidk)

Joined: 6 years ago

Active Member

Posts: 17

Oct 15, 2020 4:19 pm

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And where should I put that?
I already have the comment section on every post.
It's just the green bubble in the left side that is missing when the theme builder is enabled ...

Asti

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(@asti)

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Posts: 8300

Oct 15, 2020 4:22 pm

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You shouldn't put that. Please read attentively the post. I've asked you if you've used it or not?

In case you want to say thank you! 🙂
We'd really appreciate if you leave a good review on the plugin page.
This is the best way to say thank you to this project and the support team.

Frkmaidk

(@frkmaidk)

Joined: 6 years ago

Active Member

Posts: 17

Oct 15, 2020 4:25 pm

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@asti Nope, no shortcode used - didn't know it excisted 🙂

Asti

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(@asti)

Joined: 8 years ago

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Posts: 8300

Oct 15, 2020 4:28 pm

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Please send the admin login details to info[at]gvectors.com email address.

In case you want to say thank you! 🙂
We'd really appreciate if you leave a good review on the plugin page.
This is the best way to say thank you to this project and the support team.

Frkmaidk

(@frkmaidk)

Joined: 6 years ago

Active Member

Posts: 17

Oct 15, 2020 4:31 pm

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@asti just sent it 🙂

Asti

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(@asti)

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Posts: 8300

Oct 15, 2020 4:35 pm

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We've got the following message:

2020 10 15 16 34 55

In case you want to say thank you! 🙂
We'd really appreciate if you leave a good review on the plugin page.
This is the best way to say thank you to this project and the support team.

Frkmaidk

(@frkmaidk)

Joined: 6 years ago

Active Member

Posts: 17

Oct 15, 2020 4:45 pm

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@asti just sent you a new password - same username.
I works here ...

Asti

Support

(@asti)

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Posts: 8300

Oct 15, 2020 5:11 pm

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Please read the description of the issue below.

In the 1012 line of the framework.php of the Divi builder, there is code that closed the comments for the current post.

The file is located in the wp-content/themes/Divi/includes/builder/ folder. Please comment out that line and check again.

Then either keep the line commented out or contact the Divi support and ask them to change the code.

In case you want to say thank you! 🙂
We'd really appreciate if you leave a good review on the plugin page.
This is the best way to say thank you to this project and the support team.

Posts: 17

Frkmaidk

Topic starter

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Oct 16, 2020 10:05 am

(@frkmaidk)

Active Member

Joined: 6 years ago

Hi there Asti 🙂

It worked. I wrote to Divi support and they fixed it for me.
I'm attaching af screenshot of what they did, just if anyone else has the same problem in the future 🙂

Thank you for your help and patience 🙂

Screen Shot 2020 10 16 at 11.42.57 AM

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Asti

Support

(@asti)

Joined: 8 years ago

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Posts: 8300

Oct 16, 2020 11:44 am

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Thank you for letting us know. Glad to hear that the issue is solved.

In case you want to say thank you! 🙂
We'd really appreciate if you leave a good review on the plugin page.
This is the best way to say thank you to this project and the support team.

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