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Question [Solved] Problem subscribing to replies to a comment

12 Posts
2 Users
8 Likes
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Posts: 6
Topic starter
(@alf2404)
Active Member
Joined: 3 months ago

Hello,

I have a problem with the notification that is normally sent by email when someone replies to our comment.

When I do a test, I write a comment (I am in private browsing so as not to be identified as the owner of the site), I click on the bell to say that I want to be informed of the replies to my comment, I receive the email asking me to confirm my comment, it's ok.

As the owner of the site, I receive the email to approve the comment, it's ok here too.

Then, as the owner of the site, I make a response to this test commenter.

But, this test commentator never receives the email to say that there is a response to his comment.

I went to see in the options, in "subscription and follow-up of the user", and everything is checked.

A friend on his site has the same problem.

I can't find why, writing a comment and activating the bell before sending the comment, and the option is indeed activated, it does not work...

I am talking about the comment follow-up with the bell, not the drop-down menu which offers several types of follow-up, there, it works well. But visitors to my site do not necessarily have the reflex to go to this drop-down menu, whereas the bell is much simpler.

What is strange is that it worked fine on my site and my friend's site. We saw this a few weeks ago because I had made a comment on his site and was surprised that he had not responded to my comment. When I went to his site, he had responded to my comment.

Thank you in advance for studying this case.

Cordially,

Alf2404

11 Replies
Asti
Posts: 5957
 Asti
Support
(@asti)
Illustrious Member
Joined: 5 years ago

For further support please approve the testing comment made by us: https://travelmarmotte.fr/charroux-ancienne-place-forte-allier/#comment-10679

2 Replies
(@alf2404)
Joined: 3 months ago

Active Member
Posts: 6

@asti It's approved!

Asti
 Asti
Support
(@asti)
Joined: 5 years ago

Illustrious Member
Posts: 5957

@alf2404,ย 

Now please leave a reply under the test comment so we can check it.ย 

Posts: 6
Topic starter
(@alf2404)
Active Member
Joined: 3 months ago

The response to the test comment has been made!

7 Replies
Asti
 Asti
Support
(@asti)
Joined: 5 years ago

Illustrious Member
Posts: 5957

@alf2404,

I've already asked the developers to check the issue. Please wait a bit. I'll update the topic once I get a response from them.ย 

(@alf2404)
Joined: 3 months ago

Active Member
Posts: 6

@asti Yes, thank you, I'm waiting! ๐Ÿ˜‰

Asti
 Asti
Support
(@asti)
Joined: 5 years ago

Illustrious Member
Posts: 5957

@alf2404,

We don't find such an issue on our test websites. This is something specific on your website. Could you please send the admin login details to info[at]gvectors.com email address?ย  I'll ask the developers to check the issue.ย 

(@alf2404)
Joined: 3 months ago

Active Member
Posts: 6

@asti It's send!

Asti
 Asti
Support
(@asti)
Joined: 5 years ago

Illustrious Member
Posts: 5957

Thank you @alf2404,

The developers are going to check the issue. I'll update this topic once I have some news for you.ย ย 

Asti
 Asti
Support
(@asti)
Joined: 5 years ago

Illustrious Member
Posts: 5957

Dear @alf2404,

We've received the reply notification email.

image

Video: https://www.screencast.com/t/PPxOB59CU

I guess maybe the users click on the notification bell while it's unchecking the subscription: https://www.screencast.com/t/cQiVoMpKnhb

In your case the 'Keep checked the "Notify of new replies to this comment" option by default' option is enabled, so the users don't have to click in to subscribe.ย 

(@alf2404)
Joined: 3 months ago

Active Member
Posts: 6

@asti Thanks for your feedback. I also tested on my side with another mailbox and it works!

Thanks to you and to the developers for this manipulation, I will inform my friend who has the same concern.

A very good day to all of you! ^^

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