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[Solved] Live commenting only works after first comment
How-to and Troubleshooting
(@hkopald)
New Member
Joined: 5 years ago
Hi,
I have live commenting turned on, but it only works if there is an existing comment when I initially load the page. If there isn't an existing comment, when I add a comment, the comment tally changes for the other person, but the new comment won't show up for them unless they refresh the page. Once the page is refreshed, live comments work after that.
Please help! We are hoping to use this for a virtual festival in two weeks.
Thank you!
(@gabrielle)
Active Member
Joined: 5 years ago
I have the same issue. I get "1 comment" instead of "0 comments" but the comment itself isn't appearing.
I also think that the phrase on the comment box should change with the live update when the first comment is added.
(@asti)
Illustrious Member
Joined: 8 years ago
@gabrielle, @hkopald,
Please leave some example URL to allow us to check the issue.
(@hkopald)
Joined: 5 years ago
New Member
Posts: 2
Sep 03, 2020 2:03 pm
Here's a test page with the comment form shortcode on it (I'm using the shortcode on the other pages as well).
https://virtualwbf.org/test/
(@asti)
Joined: 8 years ago
Illustrious Member
Posts: 8188
Sep 09, 2020 9:16 am
@hkopald,
Please send the admin login details to info[at]gvectors.com email address. I'll ask the developers to check the issue for you.
(@gabrielle)
Joined: 5 years ago
Active Member
Posts: 8
Sep 07, 2020 5:29 pm
@asti any updates? My issue is exactly like what @hkopald shared.
(@asti)
Joined: 8 years ago
Illustrious Member
Posts: 8188
Sep 11, 2020 8:29 am
@gabrielle,
Please send the admin login details to info[at]gvectors.com email address. I'll ask the developers to check the issue for you.
(@gabrielle)
Joined: 5 years ago
Active Member
Posts: 8
Sep 14, 2020 6:07 pm
@asti thank you, I just sent the info to this address.
(@asti)
Joined: 8 years ago
Illustrious Member
Posts: 8188
Sep 15, 2020 7:19 am
Thank you.
We'll check and back to you asap.
(@asti)
Joined: 8 years ago
Illustrious Member
Posts: 8188
Sep 15, 2020 9:34 am
@gabrielle,
As far as you're using the comment pagination type the latest comments don't show up. Once you disable the "Break comments into pages with [X] top level comments" option, it should work fine.
More info here: https://wpdiscuz.com/docs/wpdiscuz-7/plugin-settings/comment-thread-displaying/#comments-pagination-type
(@gabrielle)
Joined: 5 years ago
Active Member
Posts: 8
Sep 15, 2020 5:44 pm
@asti It is still not working 🙁 I always need to refresh the page to see the first comment.
(@asti)
Joined: 8 years ago
Illustrious Member
Posts: 8188
Sep 16, 2020 9:45 am
@gabrielle,
The issue is fixed by our developers.
(@gabrielle)
Joined: 5 years ago
Active Member
Posts: 8
Sep 16, 2020 5:59 pm
@asti Amazing!!! Thank you so much!!!
There's still one minor issue (I can work around that but it would be great if that was working too), the sentence in the question box doesn't update automatically. There's one sentence before the first comment and another one after comments have been posted. Right now, the "before" sentence is shown until I refresh the page.
(@asti)
Joined: 8 years ago
Illustrious Member
Posts: 8188
Sep 17, 2020 9:23 am
@gabrielle,
This is designed to work in this way. No way to change this yet.
(@gabrielle)
Joined: 5 years ago
Active Member
Posts: 8
Sep 17, 2020 11:17 am
@asti okay, thanks a lot for you help!!