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[Solved] Live commenting only works after first comment

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How-to and Troubleshooting

Last Post by Gabrielle 5 years ago

15 Posts

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hkopald

(@hkopald)

Posts: 2

New Member

Topic starter

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[#767]

Hi,

I have live commenting turned on, but it only works if there is an existing comment when I initially load the page. If there isn't an existing comment, when I add a comment, the comment tally changes for the other person, but the new comment won't show up for them unless they refresh the page. Once the page is refreshed, live comments work after that.

Please help! We are hoping to use this for a virtual festival in two weeks.

Thank you!

Posted : 02/09/2020 8:41 pm

Topic Tags

live commenting

Gabrielle

(@gabrielle)

Posts: 8

Active Member

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I have the same issue. I get "1 comment" instead of "0 comments" but the comment itself isn't appearing.

I also think that the phrase on the comment box should change with the live update when the first comment is added.

Posted : 02/09/2020 10:28 pm

Asti

(@asti)

Posts: 8257

Illustrious Member Support

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@gabrielle, @hkopald,

Please leave some example URL to allow us to check the issue.

In case you want to say thank you! 🙂
We'd really appreciate if you leave a good review on the plugin page.
This is the best way to say thank you to this project and the support team.

Posted : 03/09/2020 11:54 am

hkopald

(@hkopald)

Posts: 2

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Topic starter

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Here's a test page with the comment form shortcode on it (I'm using the shortcode on the other pages as well).

https://virtualwbf.org/test/

Posted : 03/09/2020 6:03 pm

Gabrielle

(@gabrielle)

Posts: 8

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@asti any updates? My issue is exactly like what @hkopald shared.

Posted : 07/09/2020 9:29 pm

Asti

(@asti)

Posts: 8257

Illustrious Member Support

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@hkopald,

Please send the admin login details to info[at]gvectors.com email address. I'll ask the developers to check the issue for you.

In case you want to say thank you! 🙂
We'd really appreciate if you leave a good review on the plugin page.
This is the best way to say thank you to this project and the support team.

Posted : 09/09/2020 1:16 pm

Asti

(@asti)

Posts: 8257

Illustrious Member Support

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@gabrielle,

Please send the admin login details to info[at]gvectors.com email address. I'll ask the developers to check the issue for you.

In case you want to say thank you! 🙂
We'd really appreciate if you leave a good review on the plugin page.
This is the best way to say thank you to this project and the support team.

Posted : 11/09/2020 12:29 pm

Gabrielle

(@gabrielle)

Posts: 8

Active Member

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@asti thank you, I just sent the info to this address.

Posted : 14/09/2020 10:07 pm

Asti

(@asti)

Posts: 8257

Illustrious Member Support

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Thank you.

We'll check and back to you asap.

In case you want to say thank you! 🙂
We'd really appreciate if you leave a good review on the plugin page.
This is the best way to say thank you to this project and the support team.

Posted : 15/09/2020 11:19 am

Asti

(@asti)

Posts: 8257

Illustrious Member Support

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@gabrielle,

As far as you're using the comment pagination type the latest comments don't show up. Once you disable the "Break comments into pages with [X] top level comments" option, it should work fine.

More info here: https://wpdiscuz.com/docs/wpdiscuz-7/plugin-settings/comment-thread-displaying/#comments-pagination-type

In case you want to say thank you! 🙂
We'd really appreciate if you leave a good review on the plugin page.
This is the best way to say thank you to this project and the support team.

Posted : 15/09/2020 1:34 pm

Gabrielle

(@gabrielle)

Posts: 8

Active Member

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@asti It is still not working 🙁 I always need to refresh the page to see the first comment.

Posted : 15/09/2020 9:44 pm

Asti

(@asti)

Posts: 8257

Illustrious Member Support

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@gabrielle,

The issue is fixed by our developers.

In case you want to say thank you! 🙂
We'd really appreciate if you leave a good review on the plugin page.
This is the best way to say thank you to this project and the support team.

Posted : 16/09/2020 1:45 pm

Gabrielle

(@gabrielle)

Posts: 8

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@asti Amazing!!! Thank you so much!!!

There's still one minor issue (I can work around that but it would be great if that was working too), the sentence in the question box doesn't update automatically. There's one sentence before the first comment and another one after comments have been posted. Right now, the "before" sentence is shown until I refresh the page.

Posted : 16/09/2020 9:59 pm

Asti

(@asti)

Posts: 8257

Illustrious Member Support

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@gabrielle,

This is designed to work in this way. No way to change this yet.

In case you want to say thank you! 🙂
We'd really appreciate if you leave a good review on the plugin page.
This is the best way to say thank you to this project and the support team.

Posted : 17/09/2020 1:23 pm

Gabrielle

(@gabrielle)

Posts: 8

Active Member

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