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[Solved] Live commenting only works after first comment  


hkopald
Posts: 2
(@hkopald)
New Member
Joined: 4 weeks ago

Hi, 

I have live commenting turned on, but it only works if there is an existing comment when I initially load the page. If there isn't an existing comment, when I add a comment, the comment tally changes for the other person, but the new comment won't show up for them unless they refresh the page. Once the page is refreshed, live comments work after that. 

Please help! We are hoping to use this for a virtual festival in two weeks. 

Thank you!

 

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14 Replies
Gabrielle
Posts: 6
(@gabrielle)
Active Member
Joined: 4 weeks ago

I have the same issue. I get "1 comment" instead of "0 comments" but the comment itself isn't appearing.

I also think that the phrase on the comment box should change with the live update when the first comment is added.

Asti
Posts: 1270
 Asti
Support
(@asti)
Support member
Joined: 3 years ago

@gabrielle, @hkopald,

Please leave some example URL to allow us to check the issue. 

12 Replies
hkopald
(@hkopald)
Joined: 4 weeks ago

New Member
Posts: 2

Here's a test page with the comment form shortcode on it (I'm using the shortcode on the other pages as well). 

https://virtualwbf.org/test/

Asti
 Asti
Support
(@asti)
Joined: 3 years ago

Support member
Posts: 1270

@hkopald,

Please send the admin login details to info[at]gvectors.com email address. I'll ask the developers to check the issue for you. 

Gabrielle
(@gabrielle)
Joined: 4 weeks ago

Active Member
Posts: 6

@asti any updates? My issue is exactly like what @hkopald shared.

Asti
 Asti
Support
(@asti)
Joined: 3 years ago

Support member
Posts: 1270

@gabrielle,

Please send the admin login details to info[at]gvectors.com email address. I'll ask the developers to check the issue for you. 

Gabrielle
(@gabrielle)
Joined: 4 weeks ago

Active Member
Posts: 6

@asti thank you, I just sent the info to this address.

Asti
 Asti
Support
(@asti)
Joined: 3 years ago

Support member
Posts: 1270

Thank you. 

We'll check and back to you asap. 

Asti
 Asti
Support
(@asti)
Joined: 3 years ago

Support member
Posts: 1270

@gabrielle,

As far as you're using the comment pagination type the latest comments don't show up. Once you disable the "Break comments into pages with [X] top level comments" option, it should work fine.

More info here: https://wpdiscuz.com/docs/wpdiscuz-7/plugin-settings/comment-thread-displaying/#comments-pagination-type

Gabrielle
(@gabrielle)
Joined: 4 weeks ago

Active Member
Posts: 6

@asti It is still not working 🙁 I always need to refresh the page to see the first comment. 

Asti
 Asti
Support
(@asti)
Joined: 3 years ago

Support member
Posts: 1270

@gabrielle,

The issue is fixed by our developers. 

Gabrielle
(@gabrielle)
Joined: 4 weeks ago

Active Member
Posts: 6

@asti Amazing!!! Thank you so much!!!

There's still one minor issue (I can work around that but it would be great if that was working too), the sentence in the question box doesn't update automatically. There's one sentence before the first comment and another one after comments have been posted. Right now, the "before" sentence is shown until I refresh the page.

Asti
 Asti
Support
(@asti)
Joined: 3 years ago

Support member
Posts: 1270

@gabrielle,

This is designed to work in this way. No way to change this yet.  

Gabrielle
(@gabrielle)
Joined: 4 weeks ago

Active Member
Posts: 6

@asti okay, thanks a lot for you help!!

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