Limited Support
Our team is currently on holiday, so support will be limited during this period. Response times may be slower than usual, and some inquiries may be delayed.
We appreciate your patience and understanding, and we’ll resume our usual support by the end of August.
Hi,
I have live commenting turned on, but it only works if there is an existing comment when I initially load the page. If there isn't an existing comment, when I add a comment, the comment tally changes for the other person, but the new comment won't show up for them unless they refresh the page. Once the page is refreshed, live comments work after that.
Please help! We are hoping to use this for a virtual festival in two weeks.
Thank you!
I have the same issue. I get "1 comment" instead of "0 comments" but the comment itself isn't appearing.
I also think that the phrase on the comment box should change with the live update when the first comment is added.
Please leave some example URL to allow us to check the issue.