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How-to and Troubleshooting
Last Post by moyermemoirs 10 months ago
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Posts: 5
 moyermemoirs
Topic starter
Feb 11, 2024 1:51 pm
(@moyermemoirs)
Active Member
Joined: 11 months ago

There is an error when I activate recaptcha (see screenshot).  I can't seem to turn it off now either.

If I deactivate the plug-in for troubleshooting

will I lose all my current comments?

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https://moyermemoirs.com/
Topic Tags
recaptcha error
7 Replies
Asti
Posts: 7661
 Asti
Support
Feb 12, 2024 12:54 pm
(@asti)
Illustrious Member
Joined: 7 years ago

You won't lose your comments if you deactivate the wpDiscuz plugin.

However, the issue is not wpDiscuz-related.

There could be several reasons for the problem. You might have incorrectly inserted the keys, or perhaps you have another ReCAPTCHA plugin that's causing the issue.

In case you want to say thank you! 🙂
We'd really appreciate if you leave a good review on the plugin page.
This is the best way to say thank you to this project and the support team.

1 Reply
 moyermemoirs
(@moyermemoirs)
Joined: 11 months ago

Active Member
Posts: 5
Feb 12, 2024 11:48 pm
Reply toAstiAsti

@asti thank you.  Wouldn't it tell me if the keys were incorrect when I entered them?  I copy and pasted so that isn't very likely.

Posts: 5
 moyermemoirs
Topic starter
Feb 12, 2024 11:57 pm
(@moyermemoirs)
Active Member
Joined: 11 months ago

Also this is the first time I logged into Recaptcha and created an ID so there shouldn't be anything conflicting.

 

4 Replies
Asti
 Asti
Support
(@asti)
Joined: 7 years ago

Illustrious Member
Posts: 7661
Asti - X.com
Feb 20, 2024 10:07 am
Reply tomoyermemoirs

@moyermemoirs,

Sorry for the late response. 

Please chekc the active plugin lists and make sure you don't have other kinds of Captcha/ReCaptcha plugins that cause the issue. 

 

In case you want to say thank you! 🙂
We'd really appreciate if you leave a good review on the plugin page.
This is the best way to say thank you to this project and the support team.

 moyermemoirs
(@moyermemoirs)
Joined: 11 months ago

Active Member
Posts: 5
Feb 21, 2024 11:24 pm
Reply toAstiAsti

@asti Sorry, I don't understand what you mean.

Asti
 Asti
Support
(@asti)
Joined: 7 years ago

Illustrious Member
Posts: 7661
Asti - X.com
Feb 23, 2024 12:28 pm
Reply tomoyermemoirs
Asti

@moyermemoirs,

There should be another plugin that has ReCaptcha. 

Additionally, make sure the Site Key and Secret Key are set for reCAPTCHA Version 2.  

Doc here: https://wpdiscuz.com/docs/wpdiscuz-7/plugin-settings/google-recaptcha/

In case you want to say thank you! 🙂
We'd really appreciate if you leave a good review on the plugin page.
This is the best way to say thank you to this project and the support team.

 moyermemoirs
(@moyermemoirs)
Joined: 11 months ago

Active Member
Posts: 5
Feb 25, 2024 3:56 pm
Reply toAstiAsti
Asti

@asti Thank you.  Resolved.

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