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Question [Solved] Error Message

8 Posts
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Posts: 5
Topic starter
(@moyermemoirs)
Active Member
Joined: 3 weeks ago

There is an error when I activate recaptcha (see screenshot).  I can't seem to turn it off now either.

If I deactivate the plug-in for troubleshooting

will I lose all my current comments?

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7 Replies
Asti
Posts: 6987
 Asti
Support
(@asti)
Illustrious Member
Joined: 6 years ago

You won't lose your comments if you deactivate the wpDiscuz plugin.

However, the issue is not wpDiscuz-related.

There could be several reasons for the problem. You might have incorrectly inserted the keys, or perhaps you have another ReCAPTCHA plugin that's causing the issue.

1 Reply
(@moyermemoirs)
Joined: 3 weeks ago

Active Member
Posts: 5

@asti thank you.  Wouldn't it tell me if the keys were incorrect when I entered them?  I copy and pasted so that isn't very likely.

Posts: 5
Topic starter
(@moyermemoirs)
Active Member
Joined: 3 weeks ago

Also this is the first time I logged into Recaptcha and created an ID so there shouldn't be anything conflicting.

 

4 Replies
Asti
 Asti
Support
(@asti)
Joined: 6 years ago

Illustrious Member
Posts: 6987

@moyermemoirs,

Sorry for the late response. 

Please chekc the active plugin lists and make sure you don't have other kinds of Captcha/ReCaptcha plugins that cause the issue. 

 

(@moyermemoirs)
Joined: 3 weeks ago

Active Member
Posts: 5

@asti Sorry, I don't understand what you mean.

Asti
 Asti
Support
(@asti)
Joined: 6 years ago

Illustrious Member
Posts: 6987

@moyermemoirs,

There should be another plugin that has ReCaptcha. 

Additionally, make sure the Site Key and Secret Key are set for reCAPTCHA Version 2.  

Doc here: https://wpdiscuz.com/docs/wpdiscuz-7/plugin-settings/google-recaptcha/

(@moyermemoirs)
Joined: 3 weeks ago

Active Member
Posts: 5

@asti Thank you.  Resolved.

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