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Email notification sends too much information


esperoart
Posts: 7
Topic starter
(@esperoart)
Active Member
Joined: 2 months ago

Hi. I'm not sure if this is wpDiscuz issue or I set up something wrong but...

When someone posts a comment, the author of the post and I as an admit, we get an email notification about a new comment. However, the email doesn't look like the template in Phrases tab and it contains too much information: 
1. Author and IP adress
2. Email address
3. URL (nothing's here)
4. Comment text
5. Link to all comments
6. Three links that should not be sent to authors of the post

This way a lot of data and unnecessary links are being sent every time someone posts a comment. 

WHy this may be happening? Why it's not using the templates from the Phrases tab?
Thank you
Chris

test comment

 

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9 Replies
Asti
Posts: 4116
 Asti
Support
(@asti)
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Joined: 4 years ago

@esperoart,

This is a native (core) WordPress email template. It doesn't have any relation to the wpDiscuz plugin. It comes from the options shown below: 

Email settings

Those options are located in the Dashboard > Settings > Discussion admin page. 

All wpDiscuz emails can de found and managed in the  Dashboard > wpDiscuz > Phrases > Email tab.

 

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esperoart
Posts: 7
Topic starter
(@esperoart)
Active Member
Joined: 2 months ago

@Asti

OK, thank you. If I uncheck those boxes, will it start sending wpDiscuz emails?

I know it's not wpDiscuz thing, but can those WP email templates can be changed somewhere?

The problem is that everyone who are involved in the particular discussion get the same notification and as members, not admins, they should not get something like this.

Thank you for your answer.

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esperoart
Posts: 7
Topic starter
(@esperoart)
Active Member
Joined: 2 months ago

@Asti I unchecked those boxes, added a test comment, and didn't get any notification (as I expected). So I don't understand how to force my website to send notifications from wpDiscuz, not native WP email templates?

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Asti
 Asti
Support
(@asti)
Joined: 4 years ago

Support member
Posts: 4116

@esperoart,

The post authors should subscribe themselves to get notifications. More info here: https://wpdiscuz.com/docs/wpdiscuz-7/plugin-settings/subscription-and-user-following/#subscription-types-in-subscription-bar-drop-down

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esperoart
Posts: 7
Topic starter
(@esperoart)
Active Member
Joined: 2 months ago

@Asti

They get notifications. No problem with that. But they don't get notifications that look like templates in wpDiscuz Phrases tabl. They get emails that look like native WP templates with  a lot of unnecessary information (like IP address or a link to trash comment).

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3 Replies
Asti
 Asti
Support
(@asti)
Joined: 4 years ago

Support member
Posts: 4116

@esperoart,

I understand your point. 

The wpDiscuz sends notifications if the users subscribe to the post, it doesn't matter if he/she is the author of the post or not.

If you don't want to use the wpDiscuz subscription type you should find a way to customize the WordPress email template. 

Try to search for something like how to customize the anyone posts a comment email content wp.

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esperoart
(@esperoart)
Joined: 2 months ago

Active Member
Posts: 7

@asti I do want them to receive wpDiscuz type messages, but they don't receive wpDiscuz type messages. They receive WP type messages. That's the problem.

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Asti
 Asti
Support
(@asti)
Joined: 4 years ago

Support member
Posts: 4116

@esperoart,

wpDiscuz doesn't send emails to post authors if they haven't subscribed to the post. They should subscribe to get the notifications from the wpDiscuz side. 

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esperoart
Posts: 7
Topic starter
(@esperoart)
Active Member
Joined: 2 months ago

 

@Asti

Here's how it looks

email template
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