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[Solved] Comments by Logged in User list Author as "Anonymous"

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How-to and Troubleshooting

Last Post by RossHanrahan 6 years ago

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Posts: 5

RossHanrahan

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Nov 04, 2020 9:38 am

(@rosshanrahan)

Active Member

Joined: 6 years ago

[#1283]

A guest user is prompted to enter their name. However, whenever a logged in user enters a comment it is listed as 'anonymous'.

logged in user listed as anonymous author

If 'name' is listed as a required field, an error message appears saying "some of field value is invalid"

The problem persists with all other plug ins disabled and the cache purged. I am using the default WordPress Twenty Twenty theme

Can you please assist with debugging this issue

Ross

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Posts: 8300

Asti

Support

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Nov 04, 2020 11:40 am

(@asti)

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Joined: 8 years ago

@rosshanrahan,

Could you please end the admin login details to info[at]gvectors.com email address? I'll ask the developers to check the issue for you.

In case you want to say thank you! 🙂
We'd really appreciate if you leave a good review on the plugin page.
This is the best way to say thank you to this project and the support team.

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RossHanrahan

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Nov 08, 2020 2:21 am

(@rosshanrahan)

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Joined: 6 years ago

Hi Ansi,

I've done as you suggested but not received any response from wpDiscuz...

Ross

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Asti

Support

(@asti)

Joined: 8 years ago

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Posts: 8300

Nov 09, 2020 12:00 pm

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RossHanrahan

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@rosshanrahan,

Please leave the email subject here to allow us to find the email.

In case you want to say thank you! 🙂
We'd really appreciate if you leave a good review on the plugin page.
This is the best way to say thank you to this project and the support team.

Posts: 5

RossHanrahan

Topic starter

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Nov 09, 2020 12:57 pm

(@rosshanrahan)

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Joined: 6 years ago

Problem with wpDiscuz plug in: Comments by Logged in User list Author as "Anonymous"

sent

Wednesday, 4 November 2020 at 9:00 pm

1 Reply

Asti

Support

(@asti)

Joined: 8 years ago

Illustrious Member

Posts: 8300

Nov 09, 2020 2:47 pm

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RossHanrahan

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@rosshanrahan,

We've found your email and check the issue. For some reason, the user is not being recognised as a logged-in user in AJAX request, it is being considered as a guest. Please contact your server support and let them know about the issue.

In case you want to say thank you! 🙂
We'd really appreciate if you leave a good review on the plugin page.
This is the best way to say thank you to this project and the support team.

Posts: 5

RossHanrahan

Topic starter

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Nov 09, 2020 3:22 pm

(@rosshanrahan)

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Joined: 6 years ago

Hi Anti, interesting that it would an issue with the server, seeing as WordPress native comments do not have this issue and the problem occurs only with wpDiscuz.

Can I get a refund? wpDiscuz does not appear to work.

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Asti

Support

(@asti)

Joined: 8 years ago

Illustrious Member

Posts: 8300

Nov 09, 2020 5:24 pm

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RossHanrahan

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@rosshanrahan,

As I've already mentioned it was a server configuration issue. I've asked the developers to install and fix the issue via the Really Simple SSL plugin. So now you can see the issue is solved.

In case you want to say thank you! 🙂
We'd really appreciate if you leave a good review on the plugin page.
This is the best way to say thank you to this project and the support team.