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Commentor Does Not Receive Notification that Author Replied to Their Comment

✦ Summarize Topic

How-to and Troubleshooting

Last Post by Asti 5 years ago

4 Posts

2 Users

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jacklundquist

(@jacklundquist)

Posts: 2

New Member

Topic starter

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[#1407]

I have Wpdiscuz 7 (free version) set up to automatically notify commentors via email when I reply to their comments. The bell icon is set to default ON. Here is an example post with comments and my replies.

https://caferibbit.com/making-it/

My theme is OceanWP.

Here are my Wpdiscuz Settings:

I would appreciate any help. Thank you.

Posted : 06/12/2020 1:42 am

Topic Tags

notifications email notification

Asti

(@asti)

Posts: 8262

Illustrious Member Support

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@jacklundquist,

We've just made a testing comment please reply to it and let us know: http://caferibbit.com/making-it/#comment-17

In case you want to say thank you! 🙂
We'd really appreciate if you leave a good review on the plugin page.
This is the best way to say thank you to this project and the support team.

Posted : 07/12/2020 11:47 am

jacklundquist

(@jacklundquist)

Posts: 2

New Member

Topic starter

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@asti

Ok, I just replied on my website. Thank you for the help!

Posted : 08/12/2020 12:02 am

Asti

(@asti)

Posts: 8262

Illustrious Member Support

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Thank you @jacklundquist,

We've received the email notification about the new reply to my comment. Please watch the video below: https://www.screencast.com/t/uQiVg9WoP95

There are two possible reasons for the issue in case of the other users:

1. They don't click on the "Confirm Your Subscription" link, i.e they don't confirm the subscription. More info here: https://wpdiscuz.com/docs/wpdiscuz-7/plugin-settings/subscription-and-user-following/#enable-subscription-confirmation-for-registered-users

2. The emails go to the spam box.

In case you want to say thank you! 🙂
We'd really appreciate if you leave a good review on the plugin page.
This is the best way to say thank you to this project and the support team.

Posted : 08/12/2020 12:02 pm