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Commentor Does Not Receive Notification that Author Replied to Their Comment


jacklundquist
Posts: 2
Topic starter
(@jacklundquist)
New Member
Joined: 12 months ago

I have Wpdiscuz 7 (free version) set up to automatically notify commentors via email when I reply to their comments. The bell icon is set to default ON. Here is an example post with comments and my replies.

https://caferibbit.com/making-it/

My theme is OceanWP.

Here are my Wpdiscuz Settings:

Screen Shot 2020 12 05 at 4.41.06 PM

I would appreciate any help. Thank you.

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3 Replies
Asti
Posts: 3913
 Asti
Support
(@asti)
Support member
Joined: 4 years ago

@jacklundquist,

We've just made a testing comment please reply to it and let us know: http://caferibbit.com/making-it/#comment-17

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jacklundquist
Posts: 2
Topic starter
(@jacklundquist)
New Member
Joined: 12 months ago

@asti

Ok, I just replied on my website. Thank you for the help!

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1 Reply
Asti
 Asti
Support
(@asti)
Joined: 4 years ago

Support member
Posts: 3913

Thank you @jacklundquist,

We've received the email notification about the new reply to my comment. Please watch the video below: https://www.screencast.com/t/uQiVg9WoP95

There are two possible reasons for the issue in case of the other users:

1. They don't click on the "Confirm Your Subscription" link, i.e they don't confirm the subscription. More info here: https://wpdiscuz.com/docs/wpdiscuz-7/plugin-settings/subscription-and-user-following/#enable-subscription-confirmation-for-registered-users

2. The emails go to the spam box. 

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