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Issue Subcription option doesn't work

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Posts: 3
Topic starter
(@proiezionidiborsa)
Active Member
Joined: 11 months ago

hi, we have a problem. When you click on the bell to subscribe to the notifications, we don't actually see that the number of subscribed people increases from the dashboard. It is no coincidence that we have 1000 comments and only one subscribed user, an admin user so he is seen as logged in. Could this problem be related to the fact that the guest users' ip addresses are anonymous and therefore all have the same?

2 Replies
Asti
Posts: 7056
 Asti
Support
(@asti)
Illustrious Member
Joined: 6 years ago

Hi @proiezionidiborsa,

In the case of guest users, the subscriptions are stored via the IP addresses. So in your case, this should be the case. 

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Posts: 3
Topic starter
(@proiezionidiborsa)
Active Member
Joined: 11 months ago

ok, I've seen that it doesn't always work, but sometimes it does and sometimes it doesn't. for example I tried with an email address with incognito browsing and it worked, I did the same procedure with another email address and it didn't work

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