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Reply to comments as Post Author

10 Posts
2 Users
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Posts: 5
Topic starter
(@joinustoday)
Active Member
Joined: 4 years ago

Hello guyz,

Β 

We are having troubles with posting comments as Post Author.

Post types are custom post type.

Β 

Could you advice us how to make this work ?

Β 

thanks and really appreciated your feedback,

TrevisΒ 

9 Replies
Asti
Posts: 6742
 Asti
Support
(@asti)
Illustrious Member
Joined: 6 years ago

Hi @joinustoday,

Could you please leave some example URL and describe more in details the issue. We don't follow you well.

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2 Replies
(@joinustoday)
Joined: 4 years ago

Active Member
Posts: 5

@asti hi there. We have a custom post type - we left a comment with one user and as we try to reply as Post Author we are getting the "Join conversation" but can not post, or reply to comments.

Screen Shot 2020 06 06 at 12.35.15 PM

 

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Asti
 Asti
Support
(@asti)
Joined: 6 years ago

Illustrious Member
Posts: 6742

Thank you for clarification @joinustoday,

Could you please leave the example URL to allow us to check it?

 

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Posts: 5
Topic starter
(@joinustoday)
Active Member
Joined: 4 years ago
Screen Shot 2020 06 06 at 12.39.23 PM
Screen Shot 2020 06 06 at 12.39.55 PM
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5 Replies
Asti
 Asti
Support
(@asti)
Joined: 6 years ago

Illustrious Member
Posts: 6742

@joinustoday,

Please send some login details we can see the issue with your website URL to allow us to check it.

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(@joinustoday)
Joined: 4 years ago

Active Member
Posts: 5

@asti unfortunately is not yet live. Is there any other way to fix this ? Some missed configuration ? We can you zoom or some sharing screen app ...

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Asti
 Asti
Support
(@asti)
Joined: 6 years ago

Illustrious Member
Posts: 6742

@joinustoday,

Go to the page you have that problem, press F12 and navigate to Console tab. There you can find all errors and find the JS file that generates it. The JS file path says it's come from plugin or from theme.

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(@joinustoday)
Joined: 4 years ago

Active Member
Posts: 5

@asti we have the same like in your screenshot. No errors ...

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Asti
 Asti
Support
(@asti)
Joined: 6 years ago

Illustrious Member
Posts: 6742

@joinustoday,

If you have some cache/minify/optimizer plugins installed, please deactivate the plugins and check again.

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