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How-to and Troubleshooting

Last Post by Asti 6 years ago

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JoinUsToday

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Jun 06, 2020 1:21 pm

(@joinustoday)

Active Member

Joined: 6 years ago

[#286]

Hello guyz,

We are having troubles with posting comments as Post Author.

Post types are custom post type.

Could you advice us how to make this work ?

thanks and really appreciated your feedback,

Trevis

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Asti

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Jun 06, 2020 1:29 pm

(@asti)

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Joined: 8 years ago

Hi @joinustoday,

Could you please leave some example URL and describe more in details the issue. We don't follow you well.

In case you want to say thank you! 🙂
We'd really appreciate if you leave a good review on the plugin page.
This is the best way to say thank you to this project and the support team.

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JoinUsToday

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Jun 06, 2020 1:36 pm

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Asti

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@asti hi there. We have a custom post type - we left a comment with one user and as we try to reply as Post Author we are getting the "Join conversation" but can not post, or reply to comments.

Asti

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(@asti)

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Jun 06, 2020 1:39 pm

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JoinUsToday

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Thank you for clarification @joinustoday,

Could you please leave the example URL to allow us to check it?

In case you want to say thank you! 🙂
We'd really appreciate if you leave a good review on the plugin page.
This is the best way to say thank you to this project and the support team.

Posts: 5

JoinUsToday

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Jun 06, 2020 1:40 pm

(@joinustoday)

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Joined: 6 years ago

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Asti

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(@asti)

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Posts: 8300

Jun 06, 2020 1:56 pm

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@joinustoday,

Please send some login details we can see the issue with your website URL to allow us to check it.

In case you want to say thank you! 🙂
We'd really appreciate if you leave a good review on the plugin page.
This is the best way to say thank you to this project and the support team.

JoinUsToday

(@joinustoday)

Joined: 6 years ago

Active Member

Posts: 5

Jun 06, 2020 2:31 pm

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Asti

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@asti unfortunately is not yet live. Is there any other way to fix this ? Some missed configuration ? We can you zoom or some sharing screen app ...

Asti

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(@asti)

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Jun 06, 2020 5:05 pm

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@joinustoday,

Go to the page you have that problem, press F12 and navigate to Console tab. There you can find all errors and find the JS file that generates it. The JS file path says it's come from plugin or from theme.