Question [Solved] Problem subscribing to replies to a comment

Hello,

I have a problem with the notification that is normally sent by email when someone replies to our comment.

When I do a test, I write a comment (I am in private browsing so as not to be identified as the owner of the site), I click on the bell to say that I want to be informed of the replies to my comment, I receive the email asking me to confirm my comment, it's ok.

As the owner of the site, I receive the email to approve the comment, it's ok here too.

Then, as the owner of the site, I make a response to this test commenter.

But, this test commentator never receives the email to say that there is a response to his comment.

I went to see in the options, in "subscription and follow-up of the user", and everything is checked.

A friend on his site has the same problem.

I can't find why, writing a comment and activating the bell before sending the comment, and the option is indeed activated, it does not work...

I am talking about the comment follow-up with the bell, not the drop-down menu which offers several types of follow-up, there, it works well. But visitors to my site do not necessarily have the reflex to go to this drop-down menu, whereas the bell is much simpler.

What is strange is that it worked fine on my site and my friend's site. We saw this a few weeks ago because I had made a comment on his site and was surprised that he had not responded to my comment. When I went to his site, he had responded to my comment.

Thank you in advance for studying this case.

Cordially,

Alf2404