Live Commenting not working

Thank you @taranalex,

The developers are going to check the issue. We've disabled the cache plugins. Please keep those disabled until we finish checking.

I'll update the topic once I get a response from the developers.

In case you want to say thank you! 🙂
We'd really appreciate if you leave a good review on the plugin page.
This is the best way to say thank you to this project and the support team.

Posts: 8

Alex Wettstein

Topic starter

Jan 17, 2023 9:48 am

(@taranalex)

Active Member

Joined: 4 years ago

Sure Asti,

Thank you so much for your kindness and support.

2 Replies

Asti

Support

(@asti)

Joined: 8 years ago

Illustrious Member

Posts: 8195

Jan 17, 2023 10:41 am

@taranalex,

It works fine even with cache plugins enabled.

Simply you've set the value of the option to "5 minutes" and seems, you haven't waited 5 minutes.

Please watch this video: https://www.screencast.com/t/tMeNBgo2

The settings we've made:

1. The value of the "Update Comment List Every" option is changed to "30 seconds". The option is located in the Dashboard > wpDiscuz > Settings > Live Commenting and Notifications admin page.

2. In the Dashboard > wpDiscuz > Settings > Styles & Colors admin page we've changed the value of the "Unread comments background" option to apply some background to better see the unread comment.

Note: The caches (server-side, website, wpDiscuz, browser) should be cleared once there are some changes are made.

In case you want to say thank you! 🙂
We'd really appreciate if you leave a good review on the plugin page.
This is the best way to say thank you to this project and the support team.

Alex Wettstein

(@taranalex)

Joined: 4 years ago

Active Member

Posts: 8

Jan 18, 2023 2:08 am

@asti,

Very good morning to you, and thank you very much for your kindness and answer. You're so efficient.

But, for me on my side, it's still not working. Even I flush ALL caches, Local, Cloudflare, Server etc... I Published comments, and answers to you also, but nothing appears even using Firefox, Safari, Incognito tabs etc...

Is that any IP I've to whitelist? I just ask this as we are based in Indonesia and here many websites are blocked. And as we are part of UNO-UNICEF, we ca use Cloudflare Business for free, so I can whitelist IP and stuff.

Thank you so much

Alex

Posts: 8

Alex Wettstein

Topic starter

Jan 19, 2023 10:05 am

(@taranalex)

Active Member

Joined: 4 years ago

Hi there, can you check my previous message @asti?

Thank you so much for your time and answer

5 Replies

Asti

Support

(@asti)

Joined: 8 years ago

Illustrious Member

Posts: 8195

Jan 19, 2023 10:07 am

@taranalex,

Please wait a bit I need to receive the answer from the developer team. I'll get back to you soon.

In case you want to say thank you! 🙂
We'd really appreciate if you leave a good review on the plugin page.
This is the best way to say thank you to this project and the support team.

Asti

Support

(@asti)

Joined: 8 years ago

Illustrious Member

Posts: 8195

Jan 19, 2023 1:21 pm

Please make sure the email is different in incognito mode. We guess you're using the same email address while you're checking the issue.

In other words, if you've logged in with the example@example.com email address you should fill other email address in the incognito mode comment section.

Please record a video of how you're checking the feature. We need detailed information in this case.

In case you want to say thank you! 🙂
We'd really appreciate if you leave a good review on the plugin page.
This is the best way to say thank you to this project and the support team.

Alex Wettstein

(@taranalex)

Joined: 4 years ago

Active Member

Posts: 8

Jan 20, 2023 2:04 am

@asti

Good morning. How

are you today?

I'm connected with a "test" account using a different email address in one incognito tab. And I make a few test comments on this page: https://fairfuturefoundation.org/xtest-fff/.

I also have another window open on the fairfuturefoundtion.org site. I'm logged into my Admin account (using another email address), and I don't see any "bubble" or additional information from WP Discuz showing up or appearing telling me that a new comment has been posted, even after 30 seconds, and even if I refresh the page.

My other teams also tried from their laptop or PC, and nothing appeared. Logged or not logged by the way.

😉

Asti

Support

(@asti)

Joined: 8 years ago

Illustrious Member

Posts: 8195

Jan 21, 2023 9:58 am

@taranalex,

If you want to add the notifications in the bubble "Comment Bubble Live Update" and "Bubble - Notify on New Comments" options. Please read attentively this doc: https://wpdiscuz.com/docs/wpdiscuz-7/plugin-settings/live-commenting-and-notifications/#comment-bubble-live-update

In case you want to say thank you! 🙂
We'd really appreciate if you leave a good review on the plugin page.
This is the best way to say thank you to this project and the support team.

Alex Wettstein

(@taranalex)

Joined: 4 years ago

Active Member

Posts: 8

Jan 24, 2023 2:56 am