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[Solved] Guests can't comment and can't use social login option.

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How-to and Troubleshooting

Last Post by Asti 3 years ago

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Posts: 8

Translatinotaku

Topic starter

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Jul 13, 2023 9:49 pm

(@translatinotaku)

Active Member

Joined: 3 years ago

[#7488]

Hello there,
This is my second thread here... hope I'm not bothering the support team here,

but I'm having issues with the guests, they can't leave comments, they can't use the social login (google) option, in fact, the whole comment section is unclickable, they can't rate the article or vote comments or click on anything other than the login option with wordpress, hope you can help me with this.

when using desktop version they the reply box doesn't appear as you can see

and when using the mobile version the reply box appears you can write inside it but you can't submit the comment!

Please help me!

Website URL

https://translatinotaku.net/novel/super-card-system/s-c-s-chapter-441-thrilling-darkness/

Topic Tags

guest social login

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Posts: 8300

Asti

Support

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Jul 14, 2023 11:41 am

(@asti)

Illustrious Member

Joined: 8 years ago

@translatinotaku,

Please deactivate the cache plugin and check again.

In case you want to say thank you! 🙂
We'd really appreciate if you leave a good review on the plugin page.
This is the best way to say thank you to this project and the support team.

6 Replies

Translatinotaku

(@translatinotaku)

Joined: 3 years ago

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Posts: 8

Jul 15, 2023 2:01 pm

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Asti

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@asti

Can you help me? I'm still having the same issue, like I said before Idon't have a cache plugin, I used to have Litspeed cache before, but I'm not using it now. I don't have any cache plugins in my website.

Asti

Support

(@asti)

Joined: 8 years ago

Illustrious Member

Posts: 8300

Jul 15, 2023 2:11 pm

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Translatinotaku

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@translatinotaku,

This kind of issue is usually caused by either conflict with other plugins or the active theme.

Please deactivate the plugins/theme one by one and check after each deactivation to find the problem maker.

Keep the cache plugin (if you have) deactivated during this testing process.

Don't forget to press Ctrl+F5(twice) on the frontend each time before checking.

In case you want to say thank you! 🙂
We'd really appreciate if you leave a good review on the plugin page.
This is the best way to say thank you to this project and the support team.

Translatinotaku

(@translatinotaku)

Joined: 3 years ago

Active Member

Posts: 8

Jul 15, 2023 3:17 pm

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Asti

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@asti

I deactivated all plugins and nothing changed, the same issue remained.

Asti

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(@asti)

Joined: 8 years ago

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Posts: 8300

Jul 15, 2023 3:19 pm

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Translatinotaku

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@translatinotaku,

What about the theme? Has it been changed?

In case you want to say thank you! 🙂
We'd really appreciate if you leave a good review on the plugin page.
This is the best way to say thank you to this project and the support team.

Translatinotaku

(@translatinotaku)

Joined: 3 years ago

Active Member

Posts: 8

Jul 15, 2023 4:32 pm

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Asti

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@asti I don't want to miss around with the theme I never deactivated the theme before and I'm afraid that after deactivating my theme something would crash