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Issue [Solved] my users are not able to send comment

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How-to and Troubleshooting

Last Post by Asti 2 years ago

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Posts: 2

dansalahi

Topic starter

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Apr 30, 2024 9:05 pm

(@dansalahi)

New Member

Joined: 2 years ago

[#8317]

We've recently encountered an issue where users are unable to post comments through the comment section. I've already implemented the native WordPress AJAX settings, cleared the cache, and purged the CDN, but the problem persists. It seems that comments still cannot be sent.

I've added the link of page to see the issue.

I would appreciate it if you could possibly check out our problem.

Website URL

https://icarebetter.com/doctor/dr-chris-kliethermes/

Topic Tags

users unable to comment comment section

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Posts: 8296

Asti

Support

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May 01, 2024 4:36 pm

(@asti)

Illustrious Member

Joined: 8 years ago

@dansalahi,

There are several JavaScript errors on your website. Please refer to the attached video for details. Once these errors are fixed, wpDiscuz should work fine.

In case you want to say thank you! 🙂
We'd really appreciate if you leave a good review on the plugin page.
This is the best way to say thank you to this project and the support team.

Posts: 2

dansalahi

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May 09, 2024 10:17 am

(@dansalahi)

New Member

Joined: 2 years ago

Thank you for letting me know, I have fixed the most of the JavaScript issues on the website, but still we can not submit a comment.

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Asti

Support

(@asti)

Joined: 8 years ago

Illustrious Member

Posts: 8296

May 09, 2024 4:23 pm

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dansalahi

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@dansalahi,

We were able to post a comment. Please find the link below: https://icarebetter.com/doctor/dr-chris-kliethermes/#comment-189

In case you want to say thank you! 🙂
We'd really appreciate if you leave a good review on the plugin page.
This is the best way to say thank you to this project and the support team.

Asti

Support

(@asti)

Joined: 8 years ago

Illustrious Member

Posts: 8296

May 22, 2024 12:52 pm

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Asti

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We have not received a reply from you for over a couple of weeks, therefore we will be closing this topic. Please create a new one if you require any additional help.

Thank You!

In case you want to say thank you! 🙂
We'd really appreciate if you leave a good review on the plugin page.
This is the best way to say thank you to this project and the support team.