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Issue [Solved] Email notifications not sending

✦ Summarize Topic

How-to and Troubleshooting

Last Post by Asti 3 years ago

5 Posts

2 Users

1 Reactions

5,808 Views

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fabwintle

(@fabwintle)

Posts: 16

Eminent Member

Topic starter

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[#7481]

Hi, i have done a loom to explain my issue:

I have just set up a new post type and comments on that post type are not sending email notifications.

I have also noticed that the post author (even when the email notification to admin works) has never received the email notifications, only to the admin.

Thank you

Website URL

https://www.tourismtribe.com

Posted : 11/07/2023 5:10 am

Topic Tags

email notification

Asti

(@asti)

Posts: 8267

Illustrious Member Support

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@fabwintle,

This setting doesn't belong to wpDiscuz, it's a WordPress one. Even if you deactivate the wpDiscuz plugin it'll still work in that way. So you should try to find the reason for the issue outside of the wpDiscuz plugin.

The wpDiscuz plugin is just a commenting plugin, but it has subscription features as benefits. Please check out everything about the wpDiscuz subscription here: https://wpdiscuz.com/community/f-a-q/wpdiscuz-subscription/.

I may also suggest you check out this FAQ: https://wpdiscuz.com/community/f-a-q/wpdiscuz-subscription-and-email-notification-dont-work/

In case you want to say thank you! 🙂
We'd really appreciate if you leave a good review on the plugin page.
This is the best way to say thank you to this project and the support team.

Posted : 11/07/2023 12:09 pm

fabwintle

(@fabwintle)

Posts: 16

Eminent Member

Topic starter

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Thank you. I thought it would be the case. I had already done all the checks in the 2 links you suggested.

Posted : 12/07/2023 1:51 am

fabwintle

(@fabwintle)

Posts: 16

Eminent Member

Topic starter

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Hi - I have found the issue

Manage notification emails was preventing admim and author from receiving new comments notifications. I've inactivated it and all worked as per fault.

hope this comment helps someone in the future

Posted : 12/07/2023 2:52 am

Asti reacted

Asti

(@asti)

Posts: 8267

Illustrious Member Support

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Thank you for taking the time and share the solution. We really appreciate it.

In case you want to say thank you! 🙂
We'd really appreciate if you leave a good review on the plugin page.
This is the best way to say thank you to this project and the support team.

Posted : 12/07/2023 11:27 am