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Issue [Solved] Email notifications not sending

5 Posts
2 Users
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Posts: 16
Topic starter
(@fabwintle)
Eminent Member
Joined: 2 years ago

Hi, i have done a loom to explain my issue:

I have just set up a new post type and comments on that post type are not sending email notifications. 

I have also noticed that the post author (even when the email notification to admin works) has never received the email notifications, only to the admin.

 

Thank you

4 Replies
Asti
Posts: 7327
 Asti
Support
(@asti)
Illustrious Member
Joined: 7 years ago

@fabwintle,

This setting doesn't belong to wpDiscuz, it's a WordPress one. Even if you deactivate the wpDiscuz plugin it'll still work in that way. So you should try to find the reason for the issue outside of the wpDiscuz plugin.

The wpDiscuz plugin is just a commenting plugin, but it has subscription features as benefits. Please check out everything about the wpDiscuz subscription here: https://wpdiscuz.com/community/f-a-q/wpdiscuz-subscription/.

I may also suggest you check out this FAQ: https://wpdiscuz.com/community/f-a-q/wpdiscuz-subscription-and-email-notification-dont-work/

Posts: 16
Topic starter
(@fabwintle)
Eminent Member
Joined: 2 years ago

Thank you. I thought it would be the case. I had already done all the checks in the 2 links you suggested.

 

Posts: 16
Topic starter
(@fabwintle)
Eminent Member
Joined: 2 years ago

Hi - I have found the issue

Manage notification emails was preventing admim and author from receiving new comments notifications. I've inactivated it and all worked as per fault. 

hope this comment helps someone in the future

1 Reply
Asti
 Asti
Support
(@asti)
Joined: 7 years ago

Illustrious Member
Posts: 7327

Thank you for taking the time and share the solution. We really appreciate it.

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