Hi. I'm not sure if this is wpDiscuz issue or I set up something wrong but...
When someone posts a comment, the author of the post and I as an admit, we get an email notification about a new comment. However, the email doesn't look like the template in Phrases tab and it contains too much information: 1. Author and IP adress 2. Email address 3. URL (nothing's here) 4. Comment text 5. Link to all comments 6. Three links that should not be sent to authors of the post
This way a lot of data and unnecessary links are being sent every time someone posts a comment.
WHy this may be happening? Why it's not using the templates from the Phrases tab? Thank you Chris
This is a native (core) WordPress email template. It doesn't have any relation to the wpDiscuz plugin. It comes from the options shown below:
Those options are located in the Dashboard > Settings > Discussionadmin page.
All wpDiscuz emails can de found and managed in the Dashboard > wpDiscuz > Phrases > Email tab.
In case you want to say thank you! 🙂 We'd really appreciate if you leave a good review on the plugin page. This is the best way to say thank you to this project and the support team.
OK, thank you. If I uncheck those boxes, will it start sending wpDiscuz emails?
I know it's not wpDiscuz thing, but can those WP email templates can be changed somewhere?
The problem is that everyone who are involved in the particular discussion get the same notification and as members, not admins, they should not get something like this.
@Asti I unchecked those boxes, added a test comment, and didn't get any notification (as I expected). So I don't understand how to force my website to send notifications from wpDiscuz, not native WP email templates?
In case you want to say thank you! 🙂 We'd really appreciate if you leave a good review on the plugin page. This is the best way to say thank you to this project and the support team.
They get notifications. No problem with that. But they don't get notifications that look like templates in wpDiscuz Phrases tabl. They get emails that look like native WP templates with a lot of unnecessary information (like IP address or a link to trash comment).
In case you want to say thank you! 🙂 We'd really appreciate if you leave a good review on the plugin page. This is the best way to say thank you to this project and the support team.
@asti I do want them to receive wpDiscuz type messages, but they don't receive wpDiscuz type messages. They receive WP type messages. That's the problem.
wpDiscuz doesn't send emails to post authors if they haven't subscribed to the post. They should subscribe to get the notifications from the wpDiscuz side.
In case you want to say thank you! 🙂 We'd really appreciate if you leave a good review on the plugin page. This is the best way to say thank you to this project and the support team.
@esperoart Did you find a solution to this? I have the same problem on my live site, and it continues on my test site as I'm giving WPDiscuz a trial run. I don't want to go through all of the setup/customization of a new plugin and not resolve my main issue.
The email is not sent by the wpDiscuz side. It's the default WordPress email notification template.
In case you want to say thank you! 🙂 We'd really appreciate if you leave a good review on the plugin page. This is the best way to say thank you to this project and the support team.
If you want to use the wpDiscuz notifications you should at first, disable the "Anyone posts a comment" option, then subscribe to each post individually. Otherwise, the wpDiscuz won't change the template.
In case you want to say thank you! 🙂 We'd really appreciate if you leave a good review on the plugin page. This is the best way to say thank you to this project and the support team.
