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Comment form/Comments not showing when logged out

kweber · 2021-06-04T12:51:35Z

Hello! I love the wpdiscuz plugin, but it does not seem to be working properly on my site. It shows up at the bottom of pages when logged in, but not when you are logged out. I have the setting marked to allow guests to comment. Any help would be greatly appreciated!

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How-to and Troubleshooting

Last Post by kweber 5 years ago

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kweber

(@kweber)

Posts: 10

Active Member

Topic starter

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@asti LearnDash pointed out that the comments show when the comment plugin is disabled. @ueharasuemi21 found that you can see the comments when you click on 'Newest' or 'Most Voted'. It seems its a problem or setting in wpdiscuz, but I haven't been able to figure it out. Could you please assist?

Posted : 21/06/2021 4:31 pm

Asti

(@asti)

Posts: 8257

Illustrious Member Support

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@kweber,

As I've already mentioned, you should contact the LearnDash plugin support with this issue.

In case you want to say thank you! 🙂
We'd really appreciate if you leave a good review on the plugin page.
This is the best way to say thank you to this project and the support team.

Posted : 21/06/2021 4:37 pm

kweber

(@kweber)

Posts: 10

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@asti I have contacted them and they said the comments show when wpDiscuz is not activated, so they are saying the problem is with wpDiscuz (your third party comment plugin). I found this online ticket, where you asked Cassidy to send an email to your team. Were they able to help her resolve this issue?

Posted : 22/06/2021 7:11 pm

Asti

(@asti)

Posts: 8257

Illustrious Member Support

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@kweber,

The only thing we can suggest you is disabling the focus mode of Learndash plugin.

In case you want to say thank you! 🙂
We'd really appreciate if you leave a good review on the plugin page.
This is the best way to say thank you to this project and the support team.

Posted : 23/06/2021 1:05 pm

kweber

(@kweber)

Posts: 10

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If anyone else is having this problem, what I finally found that worked for me was going to 'Comment Thread Displaying' in the settings and under 'Comment List Loading Type' changing it to 'Initiate AJAX loading after page'. Hope this helps, for I spent way too much time on this debugging with no help from wpDiscuz!

Posted : 23/06/2021 4:33 pm

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