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[Solved] Changes to comments form not reflected in website

 
How-to and Troubleshooting
Last Post by spmchugh78 4 years ago
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Posts: 6
 spmchugh78
Topic starter
Dec 10, 2020 11:53 am
(@spmchugh78)
Active Member
Joined: 4 years ago

Whenever I add new fields or checkboxes to my comments form in WordPress, the changes aren't reflected on my site. I've tried caching but to no avail.

Topic Tags
comments form changes not updating
8 Replies
Asti
Posts: 7615
 Asti
Support
Dec 10, 2020 11:59 am
(@asti)
Illustrious Member
Joined: 7 years ago

@spmchugh78, 

We don't see such an issue on our test websites. Could you please send the admin login details to info[at]gvectors.com email address? I'll ask the developers to check the issue. 

In case you want to say thank you! 🙂
We'd really appreciate if you leave a good review on the plugin page.
This is the best way to say thank you to this project and the support team.

Posts: 6
 spmchugh78
Topic starter
Dec 10, 2020 12:29 pm
(@spmchugh78)
Active Member
Joined: 4 years ago

Thanks for getting back to me. Do you mean my admin login details for WordPress to access my website?

6 Replies
Asti
 Asti
Support
(@asti)
Joined: 7 years ago

Illustrious Member
Posts: 7615
Asti - X.com
Dec 10, 2020 12:31 pm
Reply tospmchugh78

@spmchugh78,

yes, we'll need to check it on your website. 

In case you want to say thank you! 🙂
We'd really appreciate if you leave a good review on the plugin page.
This is the best way to say thank you to this project and the support team.

 spmchugh78
(@spmchugh78)
Joined: 4 years ago

Active Member
Posts: 6
Dec 10, 2020 12:38 pm
Reply toAstiAsti

@asti

I've just sent the admin details. 

Asti
 Asti
Support
(@asti)
Joined: 7 years ago

Illustrious Member
Posts: 7615
Asti - X.com
Dec 10, 2020 12:40 pm
Reply tospmchugh78
Asti

@spmchugh78,

You've forgotten to include your website URL in the email content. Please send it as well. 

In case you want to say thank you! 🙂
We'd really appreciate if you leave a good review on the plugin page.
This is the best way to say thank you to this project and the support team.

 spmchugh78
(@spmchugh78)
Joined: 4 years ago

Active Member
Posts: 6
Dec 10, 2020 12:43 pm
Reply toAstiAsti
Asti

@asti

Sorry about that. I've just sent an email with the url.

Asti
 Asti
Support
(@asti)
Joined: 7 years ago

Illustrious Member
Posts: 7615
Asti - X.com
Dec 10, 2020 12:51 pm
Reply tospmchugh78
Asti
Asti

Thank you @spmchugh78,

Everything is correct. No issues found. Please watch the video below:  https://www.screencast.com/t/6T7yKH9V

Simply the name, email and website fields are nor visible for logged-in users. If you try to check via guest those fields will be visible. In the case of the GDPR ( AgreementCheckbox), you should enable the "Display for Registered Users:" checkbox. 

In case you want to say thank you! 🙂
We'd really appreciate if you leave a good review on the plugin page.
This is the best way to say thank you to this project and the support team.

 spmchugh78
(@spmchugh78)
Joined: 4 years ago

Active Member
Posts: 6
Dec 10, 2020 12:55 pm
Reply toAstiAsti
Asti

@asti

Thanks for dealing with this so quickly. Everything makes more sense to me now.

Asti reacted
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