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[Solved] Changes to comments form not reflected in website

✦ Summarize Topic

How-to and Troubleshooting

Last Post by spmchugh78 5 years ago

9 Posts

2 Users

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Posts: 6

spmchugh78

Topic starter

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Dec 10, 2020 3:53 pm

(@spmchugh78)

Active Member

Joined: 5 years ago

[#1423]

Whenever I add new fields or checkboxes to my comments form in WordPress, the changes aren't reflected on my site. I've tried caching but to no avail.

Topic Tags

comments form changes not updating

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Posts: 8217

Asti

Support

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Dec 10, 2020 3:59 pm

(@asti)

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Joined: 8 years ago

@spmchugh78,

We don't see such an issue on our test websites. Could you please send the admin login details to info[at]gvectors.com email address? I'll ask the developers to check the issue.

In case you want to say thank you! 🙂
We'd really appreciate if you leave a good review on the plugin page.
This is the best way to say thank you to this project and the support team.

Posts: 6

spmchugh78

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Dec 10, 2020 4:29 pm

(@spmchugh78)

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Joined: 5 years ago

Thanks for getting back to me. Do you mean my admin login details for WordPress to access my website?

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Asti

Support

(@asti)

Joined: 8 years ago

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Posts: 8217

Dec 10, 2020 4:31 pm

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spmchugh78

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@spmchugh78,

yes, we'll need to check it on your website.

In case you want to say thank you! 🙂
We'd really appreciate if you leave a good review on the plugin page.
This is the best way to say thank you to this project and the support team.

spmchugh78

(@spmchugh78)

Joined: 5 years ago

Active Member

Posts: 6

Dec 10, 2020 4:38 pm

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Asti

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@asti

I've just sent the admin details.

Asti

Support

(@asti)

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Posts: 8217

Dec 10, 2020 4:40 pm

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spmchugh78

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@spmchugh78,

You've forgotten to include your website URL in the email content. Please send it as well.

In case you want to say thank you! 🙂
We'd really appreciate if you leave a good review on the plugin page.
This is the best way to say thank you to this project and the support team.

spmchugh78

(@spmchugh78)

Joined: 5 years ago

Active Member

Posts: 6

Dec 10, 2020 4:43 pm

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Asti

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@asti

Sorry about that. I've just sent an email with the url.

Asti

Support

(@asti)

Joined: 8 years ago

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Posts: 8217

Dec 10, 2020 4:51 pm

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spmchugh78

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Thank you @spmchugh78,

Everything is correct. No issues found. Please watch the video below: https://www.screencast.com/t/6T7yKH9V

Simply the name, email and website fields are nor visible for logged-in users. If you try to check via guest those fields will be visible. In the case of the GDPR ( AgreementCheckbox), you should enable the "Display for Registered Users:" checkbox.

In case you want to say thank you! 🙂
We'd really appreciate if you leave a good review on the plugin page.
This is the best way to say thank you to this project and the support team.