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Comments activity still not working after update

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(@tak-mil)
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[#3836]

Dear wpdiscuz team,

In your last response, you said: " The issue will be fixed in the next version."
But the problem still exists, even in the new version. please fix this issue as soon as possible.
unfortunately, you have closed the forum and I couldn't leave a message there.

 
Posted : 30/03/2022 11:22 pm
Asti
 Asti
(@asti)
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@tak-mil,

Could you please resend the admin login details to info[at]gvectors.com email address? The issue should already be fixed. 


In case you want to say thank you! 🙂
We'd really appreciate if you leave a good review on the plugin page.
This is the best way to say thank you to this project and the support team.

 
Posted : 01/04/2022 1:48 pm
(@tak-mil)
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I sent it again to info.... please fix this issue, this is really having bad impact on our website and our users are not happy...


 
Posted : 03/04/2022 7:32 am
Asti
 Asti
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@tak-mil,

Please check the login details and make sure the accesses are correct. Currently, the user doesn't have dashboard access. 


In case you want to say thank you! 🙂
We'd really appreciate if you leave a good review on the plugin page.
This is the best way to say thank you to this project and the support team.

 
Posted : 04/04/2022 12:05 pm
(@tak-mil)
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@asti Dear asti i just double-checked the user pass and you have full access (admin access) to the website and you should be able to have access to the dashboard. please let me know if you still have problem login


 
Posted : 04/04/2022 12:55 pm
Asti
 Asti
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@tak-mil,

Now it's ok. Please wait a bit. I'll update this topic once the developers finish checking. 


In case you want to say thank you! 🙂
We'd really appreciate if you leave a good review on the plugin page.
This is the best way to say thank you to this project and the support team.

 
Posted : 04/04/2022 1:20 pm
Asti
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@tak-mil,

Could you please send us the password of the current user? Or let us reset his/her password? 


In case you want to say thank you! 🙂
We'd really appreciate if you leave a good review on the plugin page.
This is the best way to say thank you to this project and the support team.

 
Posted : 04/04/2022 2:54 pm
(@tak-mil)
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@asti You can create a test user yourself, then make a few comments on some pages and then approve them in the dashboard and then check his comment activity...

but i also created a test user for you and sent its user pass in an email to you on info@gvector....

 


 
Posted : 04/04/2022 4:42 pm
Asti
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@tak-mil,

This conflict is related to the membership plugin you're using. As far as this is your live website we can't make deep testing. 

Please create a dev/staging copy of your website in some sub-domain, make sure the problem exists and send admin details to us. You can use Duplicator to create that site.

You can send it to info[at]gvectors.com email address.


In case you want to say thank you! 🙂
We'd really appreciate if you leave a good review on the plugin page.
This is the best way to say thank you to this project and the support team.

 
Posted : 04/04/2022 5:48 pm
(@tak-mil)
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@asti Thank you very much for your feedback, I will try to do your instruction and will let you know afterward.


 
Posted : 04/04/2022 7:02 pm
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I finally found the problem, the problem was from "show my content and settings". I turned it off and now the comments activity work again.

Screen Shot 1401 02 05 at 10.03.49

 


 
Posted : 25/04/2022 9:45 am
Asti
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Dear @tak-mil,

We still don't find the issue on our test websites. It doesn't matter if the option is enabled or not, we still don't see the issue. 

Please create a dev/staging copy of your website in some sub-domain, make sure the problem exists and send admin details to us. You can use Duplicator to create that site.


In case you want to say thank you! 🙂
We'd really appreciate if you leave a good review on the plugin page.
This is the best way to say thank you to this project and the support team.

 
Posted : 26/04/2022 11:37 am