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Comments activity still not working after update

12 Posts
2 Users
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Posts: 8
Topic starter
(@tak-mil)
Active Member
Joined: 3 years ago

Dear wpdiscuz team,

In your last response, you said: " The issue will be fixed in the next version."
But the problem still exists, even in the new version. please fix this issue as soon as possible.
unfortunately, you have closed the forum and I couldn't leave a message there.
11 Replies
Asti
Posts: 7664
 Asti
Support
(@asti)
Illustrious Member
Joined: 7 years ago

@tak-mil,

Could you please resend the admin login details to info[at]gvectors.com email address? The issue should already be fixed. 

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Posts: 8
Topic starter
(@tak-mil)
Active Member
Joined: 3 years ago

I sent it again to info.... please fix this issue, this is really having bad impact on our website and our users are not happy...

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7 Replies
Asti
 Asti
Support
(@asti)
Joined: 7 years ago

Illustrious Member
Posts: 7664

@tak-mil,

Please check the login details and make sure the accesses are correct. Currently, the user doesn't have dashboard access. 

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(@tak-mil)
Joined: 3 years ago

Active Member
Posts: 8

@asti Dear asti i just double-checked the user pass and you have full access (admin access) to the website and you should be able to have access to the dashboard. please let me know if you still have problem login

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Asti
 Asti
Support
(@asti)
Joined: 7 years ago

Illustrious Member
Posts: 7664

@tak-mil,

Now it's ok. Please wait a bit. I'll update this topic once the developers finish checking. 

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Asti
 Asti
Support
(@asti)
Joined: 7 years ago

Illustrious Member
Posts: 7664

@tak-mil,

Could you please send us the password of the current user? Or let us reset his/her password? 

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(@tak-mil)
Joined: 3 years ago

Active Member
Posts: 8

@asti You can create a test user yourself, then make a few comments on some pages and then approve them in the dashboard and then check his comment activity...

but i also created a test user for you and sent its user pass in an email to you on info@gvector....

 

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Asti
 Asti
Support
(@asti)
Joined: 7 years ago

Illustrious Member
Posts: 7664

@tak-mil,

This conflict is related to the membership plugin you're using. As far as this is your live website we can't make deep testing. 

Please create a dev/staging copy of your website in some sub-domain, make sure the problem exists and send admin details to us. You can use Duplicator to create that site.

You can send it to info[at]gvectors.com email address.

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(@tak-mil)
Joined: 3 years ago

Active Member
Posts: 8

@asti Thank you very much for your feedback, I will try to do your instruction and will let you know afterward.

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Posts: 8
Topic starter
(@tak-mil)
Active Member
Joined: 3 years ago

I finally found the problem, the problem was from "show my content and settings". I turned it off and now the comments activity work again.

Screen Shot 1401 02 05 at 10.03.49

 

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1 Reply
Asti
 Asti
Support
(@asti)
Joined: 7 years ago

Illustrious Member
Posts: 7664

Dear @tak-mil,

We still don't find the issue on our test websites. It doesn't matter if the option is enabled or not, we still don't see the issue. 

Please create a dev/staging copy of your website in some sub-domain, make sure the problem exists and send admin details to us. You can use Duplicator to create that site.

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