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[Solved] The first time the comment form is not loaded because the css styles are crashing

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Den28
Posts: 7
Topic starter
(@den28)
Active Member
Joined: 6 months ago

Hello.
I have installed wpDiscuz Comment Plugin into Burst WordPress theme.
There was a problem loading the page.
 

second loading
first loading

.. But after the second refresh of the page, the form is loaded.
How to solve this problem?

Thank you

11 Replies
Asti
Posts: 3567
 Asti
Support
(@asti)
Support member
Joined: 4 years ago

Hi @den28,

Do you have some caching plugins installed on your website? 

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Den28
Posts: 7
Topic starter
(@den28)
Active Member
Joined: 6 months ago

Hi

Yes, WP Fastest Cache plugin installed.

but even if I deactivate the caching plugin the problem persists.

 

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1 Reply
Asti
 Asti
Support
(@asti)
Joined: 4 years ago

Support member
Posts: 3567

@den28,

Could you please leave some example URL? Please keep the cache plugin deactivated to allow us to check the issue. 

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Den28
Posts: 7
Topic starter
(@den28)
Active Member
Joined: 6 months ago

Hi

Here is a link to the home page of the site

http://www.russian-american.design/projects/

There I left only the portfolio tape.

Please click on any of the pictures in the portfolio and follow the link where you will see a non-working comment form.

 

Thank you

home
comment form
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1 Reply
Asti
 Asti
Support
(@asti)
Joined: 4 years ago

Support member
Posts: 3567

@den28,

Please deactivate the plugins/theme one by one and check after each deactivation to find a problem maker. 

Please keep the cache plugin deactivated in this testing process. 

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Den28
Posts: 7
Topic starter
(@den28)
Active Member
Joined: 6 months ago

Hi,

I disabled all plugins one by one, even WPBakery Page Builder, but the problem persists unfortunately.

You can see it on the same links that I gave earlier.

Thanks

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Den28
Posts: 7
Topic starter
(@den28)
Active Member
Joined: 6 months ago

That is, apparently your plugin cannot be used with the Burst Theme, since it conflicts with this theme?
Did I understand correctly?

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Den28
Posts: 7
Topic starter
(@den28)
Active Member
Joined: 6 months ago

Excuse me,

I still do not understand, do you have an answer to my question or you simply do not have it?

I spent three days in useless correspondence, expecting a more or less intelligible answer to my question from your support service, but in the end, unfortunately, I did not receive anything 🙁

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1 Reply
Asti
 Asti
Support
(@asti)
Joined: 4 years ago

Support member
Posts: 3567

@den28,

I'm really sorry, but this cannot be fixed by wpDiscuz side. During the navigation on your website the pages are not being reloaded, thus the CSS and JS files cannot be loaded.

I may suggest you contact the theme support with this question. Probably they may provide some solution for this. 

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