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[Solved] WPDiscuz Not Loading On Mobile, Some Browsers

✦ Summarize Topic

How-to and Troubleshooting

Last Post by OkWassup 5 years ago

5 Posts

2 Users

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Posts: 3

OkWassup

Topic starter

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Aug 31, 2020 11:03 pm

(@okwassup)

Active Member

Joined: 5 years ago

[#761]

The comment box is not showing up on mobile sites and some desktop browsers. Additionally, whenever someone tries to click REPLY to a comment, nothing happens. Please help. Thanks!

4 Replies

Posts: 8210

Asti

Support

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Sep 01, 2020 11:48 am

(@asti)

Illustrious Member

Joined: 8 years ago

Hi @okwassup

We see a lot of js errors on your website. Please deactivate the caching plugins, press CTRL+F5 (twice) on the frontend, and check again.

In case you want to say thank you! 🙂
We'd really appreciate if you leave a good review on the plugin page.
This is the best way to say thank you to this project and the support team.

3 Replies

OkWassup

(@okwassup)

Joined: 5 years ago

Active Member

Posts: 3

Sep 01, 2020 12:56 pm

Reply to

Asti

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@asti Yes, thank you. Disabling WP Rocket seemed to fix the issue. I also installed Enable jQuery Migrate Helperplugin after learning the recent update to WordPress was missing an important component.

I liked WP Rocket for its ability to clear the cache of my site and to purge Cloudflare. Is there an alternate plugin or method to clear both moving forward, or would all cache plugins create js errors on my site?

Thanks again for your help!

Asti

Support

(@asti)

Joined: 8 years ago

Illustrious Member

Posts: 8210

Sep 01, 2020 12:59 pm

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OkWassup

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@okwassup,

you can simply exclude the js files that'll cause the issue from the WP Rocket plugin settings. Here is a helpful instruction:

https://docs.wp-rocket.me/article/915-find-the-right-js-files-to-exclude-from-minification

In case you want to say thank you! 🙂
We'd really appreciate if you leave a good review on the plugin page.
This is the best way to say thank you to this project and the support team.