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[Solved] Users no longer able to add comments

✦ Summarize Topic

How-to and Troubleshooting

Last Post by Asti 3 years ago

6 Posts

2 Users

1 Reactions

1,423 Views

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jth

(@jth)

Posts: 3

Active Member

Topic starter

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[#6393]

The pluggin had been working perfectly. However users are no longer able to post comments, There is just a loading graphic in the top right of the screen and it seems the post is not submitted. Any ideas how to fix?

Posted : 13/12/2022 2:30 pm

Topic Tags

comment not working

Asti

(@asti)

Posts: 8257

Illustrious Member Support

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@jth,

Please leave the example URL where we can see the issue.

The topic has been moved to the correct forum.

In case you want to say thank you! 🙂
We'd really appreciate if you leave a good review on the plugin page.
This is the best way to say thank you to this project and the support team.

Posted : 13/12/2022 2:34 pm

jth

(@jth)

Posts: 3

Active Member

Topic starter

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petrolprices.com/news

Posted : 13/12/2022 3:01 pm

Asti

(@asti)

Posts: 8257

Illustrious Member Support

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@jth,

This kind of issue is usually caused by either conflict with other plugins or the active theme.

Please deactivate the plugins/theme one by one and check after each deactivation to find the problem maker.

Keep the cache plugin (if you have) deactivated during this testing process.

Don't forget to press Ctrl+F5(twice) on the frontend each time before checking.

In case you want to say thank you! 🙂
We'd really appreciate if you leave a good review on the plugin page.
This is the best way to say thank you to this project and the support team.

Posted : 13/12/2022 5:04 pm

jth

(@jth)

Posts: 3

Active Member

Topic starter

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Thanks - it seems to have been related to Nitropack.

Posted : 13/12/2022 6:27 pm

Asti reacted

Asti

(@asti)

Posts: 8257

Illustrious Member Support

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Thank you for letting us know. Glad to hear that the issue is solved.

We're going to mark this thread as resolved. Feel free to open a new topic if you have further questions.

In case you want to say thank you! 🙂
We'd really appreciate if you leave a good review on the plugin page.
This is the best way to say thank you to this project and the support team.

Posted : 14/12/2022 11:32 am