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Question [Solved] Users no longer able to add comments

6 Posts
2 Users
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Posts: 3
 jth
Topic starter
(@jth)
Active Member
Joined: 1 year ago

The pluggin had been working perfectly. However users are no longer able to post comments, There is just a loading graphic in the top right of the screen and it seems the post is not submitted. Any ideas how to fix?

5 Replies
Asti
Posts: 7211
 Asti
Support
(@asti)
Illustrious Member
Joined: 6 years ago

@jth,

Please leave the example URL where we can see the issue. 

The topic has been moved to the correct forum. 

Posts: 3
 jth
Topic starter
(@jth)
Active Member
Joined: 1 year ago

petrolprices.com/news

1 Reply
Asti
 Asti
Support
(@asti)
Joined: 6 years ago

Illustrious Member
Posts: 7211

@jth,

This kind of issue is usually caused by either conflict with other plugins or the active theme.

Please deactivate the plugins/theme one by one and check after each deactivation to find the problem maker.

Keep the cache plugin (if you have) deactivated during this testing process.

Don't forget to press Ctrl+F5(twice) on the frontend each time before checking.

Posts: 3
 jth
Topic starter
(@jth)
Active Member
Joined: 1 year ago

Thanks - it seems to have been related to Nitropack.

1 Reply
Asti
 Asti
Support
(@asti)
Joined: 6 years ago

Illustrious Member
Posts: 7211

Thank you for letting us know. Glad to hear that the issue is solved.

We're going to mark this thread as resolved. Feel free to open a new topic if you have further questions.

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