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The display of top commentators does not work, what to do?

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How-to and Troubleshooting

Last Post by Asti 4 years ago

9 Posts

2 Users

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Posts: 27

guloc

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Apr 17, 2022 11:07 pm

(@guloc)

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Joined: 5 years ago

[#3901]

The display of top commentators does not work, what to do? I waited 30 minutes. Attached a screenshot of the console

8 Replies

Posts: 27

guloc

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Apr 17, 2022 11:07 pm

(@guloc)

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Joined: 5 years ago

Attached a screenshot of the console

Posts: 27

guloc

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Apr 17, 2022 11:08 pm

(@guloc)

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6 Replies

Asti

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(@asti)

Joined: 8 years ago

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Posts: 8210

Apr 18, 2022 12:54 pm

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guloc

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@guloc,

The issue comes from the JS error. Something blocks the native WordPress admin-ajax.php file.

Please check your security plugins options and make sure they don't block the WordPress AJAX. This could be also blocked by the .htaccess file.

First please deactivate the plugins one by one and check after each deactivation, so you'll find a problem maker.

This also can be done by the server-side. If none of the plugins caused the issue please contact the server support and ask them to check the access of the admin-ajax.php file.

In case you want to say thank you! 🙂
We'd really appreciate if you leave a good review on the plugin page.
This is the best way to say thank you to this project and the support team.

guloc

(@guloc)

Joined: 5 years ago

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Posts: 27

Jun 07, 2022 8:04 pm

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Asti

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@asti I tried everything, even set the rights to file 777. Disabling the plugin did not help, could it be that there is a time in the plugin after which the script stops working. There are almost 400 thousand comments on the site, maybe the plugin does not have enough time to process data?

Asti

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(@asti)

Joined: 8 years ago

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Posts: 8210

Jun 09, 2022 2:23 pm

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guloc

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@guloc,

Please let us know the count of users as well.

In case you want to say thank you! 🙂
We'd really appreciate if you leave a good review on the plugin page.
This is the best way to say thank you to this project and the support team.

guloc

(@guloc)

Joined: 5 years ago

Trusted Member

Posts: 27

Jun 10, 2022 8:09 pm

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Asti

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@asti 27 thousand users

guloc

(@guloc)

Joined: 5 years ago

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Posts: 27

Jun 10, 2022 8:33 pm

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Asti

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@asti I timed it, and after 1 minute the console gives an error.

Asti

Support

(@asti)

Joined: 8 years ago

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Posts: 8210

Jun 11, 2022 11:07 am

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guloc

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@guloc,

Could you please send the admin login details to info[at]gvectors.com email address? I'll ask the developers to check the issue for you.

In case you want to say thank you! 🙂
We'd really appreciate if you leave a good review on the plugin page.
This is the best way to say thank you to this project and the support team.