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[Solved] Submitting comment redirects to WP-comments-post.php page

✦ Summarize Topic

How-to and Troubleshooting

Last Post by Asti 3 years ago

4 Posts

2 Users

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tbarb13

(@tbarb13)

Posts: 5

Active Member

Topic starter

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[#6381]

Hi, I've been setting up this plugin and believe I kept most of the settings the same, but for whatever reason whenever I try to submit a comment the page goes blank and redirects me to this non-existent wp-comments-post.php page. Replying to comments works just fine. You can see an example at the link below. I know this file is in my theme folders but I'm not sure why its trying to access it as the webpage. Can someone help?

If you want to access the site you have to add an extension. The current default homepage will lead you to a soft construction wall.

Website URL

https://blksense.com/discuss/

Posted : 07/12/2022 9:28 am

Topic Tags

comment error

Asti

(@asti)

Posts: 8257

Illustrious Member Support

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Hi @tbarb13,

This kind of issue is usually caused by either conflict with other plugins or the active theme.

Please deactivate the plugins/theme one by one and check after each deactivation to find the problem maker.

Keep the cache plugin (if you have) deactivated during this testing process.

Don't forget to press Ctrl+F5(twice) on the frontend each time before checking.

In case you want to say thank you! 🙂
We'd really appreciate if you leave a good review on the plugin page.
This is the best way to say thank you to this project and the support team.

Posted : 07/12/2022 12:52 pm

tbarb13

(@tbarb13)

Posts: 5

Active Member

Topic starter

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Thank you. I finally got around to doing this and it was one of my theme's core plugins. This specific plugin doesn't interact with blog posts, but I believe it enables users to leave reviews on products.

Not sure why this is only affecting top level comments but not replies. Pre-installation even comments seem to have adapted to wpDiscuz. Is there a setting in your plugin that will allow comments to be run through the theme instead of wpDiscuz?

Posted : 10/12/2022 4:44 am

Asti

(@asti)

Posts: 8257

Illustrious Member Support

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@tbarb13

Posted by: @tbarb13

↑

Is there a setting in your plugin that will allow comments to be run through the theme instead of wpDiscuz?

Please rephrase your question we don't follow you well. Anyway, the best way to solve the issue is to contact the plugin (that causes the issue) support and ask them to check the issue. They may provide the best solution.

In case you want to say thank you! 🙂
We'd really appreciate if you leave a good review on the plugin page.
This is the best way to say thank you to this project and the support team.

Posted : 10/12/2022 11:31 am