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Rating widget does not update new votes

✦ Summarize Topic

How-to and Troubleshooting

Last Post by Asti 4 years ago

9 Posts

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globsticks

(@globsticks)

Posts: 6

Active Member

Topic starter

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[#3905]

Hello guys,

Every time a guest gives rating starts on a particular post the widget does not update the vote count, do you know what could be causing this issue?

Here’s a page with the problem, give the post a rating to see how the widget does not update the votes count

https://pastebin.com/HDsEEjLB

the “Allow Guests to Rate” option has been enabled all this time

Let me know if I can provide you with wp admin temporary access to take a look inside

Thank you!!!

Posted : 18/04/2022 11:34 pm

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Asti

(@asti)

Posts: 8260

Illustrious Member Support

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Hi @globsticks,

Yes, please send the admin login details to info[at]gvectors.com email address. I'll ask the developers to check the issue for you.

Just share the email subject here to allow us to easily find it.

In case you want to say thank you! 🙂
We'd really appreciate if you leave a good review on the plugin page.
This is the best way to say thank you to this project and the support team.

Posted : 19/04/2022 11:23 am

globsticks

(@globsticks)

Posts: 6

Active Member

Topic starter

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Hi Asti,

I sent the email to the address provided with the subject:

“Rating widget does not update new votes“

Thank you!!!

Best,

Posted : 19/04/2022 10:51 pm

Asti

(@asti)

Posts: 8260

Illustrious Member Support

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Thank you,

We'll check and get back to you ASAP.

In case you want to say thank you! 🙂
We'd really appreciate if you leave a good review on the plugin page.
This is the best way to say thank you to this project and the support team.

Posted : 20/04/2022 11:19 am

Asti

(@asti)

Posts: 8260

Illustrious Member Support

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@globsticks,

There is some server-side cache enabled for guests. It even doesn't update the phrase, etc for the guest.

Please watch this video: https://monosnap.com/file/q1U9m3uvjCQR4Mou2hQg0dVhFUajDu

Please find the setting to disable the cache for guests or contact the hosting support. They'll better point you.

In case you want to say thank you! 🙂
We'd really appreciate if you leave a good review on the plugin page.
This is the best way to say thank you to this project and the support team.

Posted : 22/04/2022 11:40 am

globsticks

(@globsticks)

Posts: 6

Active Member

Topic starter

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Hi,

Yes I told hosting support staff and we excluded these pages for testing purposes, the issue was still present, so apparently It is not a server-side cache issue enabled for guests.

I believe there's a second way to rate for posts, can you let me know how to enable this second feature?

Thank you a lot!
Best,

Posted : 23/04/2022 5:14 am

Asti

(@asti)

Posts: 8260

Illustrious Member Support

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Dear @globsticks,

The second type is the comment-depended way. You should create a "Rating" custom field in the comment form allowing people to rate while they leave a comment.

Please follow this documentation to see how to create a rating custom field: https://wpdiscuz.com/docs/wpdiscuz-7/customization/custom-field-rating/

In case you want to say thank you! 🙂
We'd really appreciate if you leave a good review on the plugin page.
This is the best way to say thank you to this project and the support team.

Posted : 23/04/2022 11:16 am

globsticks

(@globsticks)

Posts: 6

Active Member

Topic starter

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Dear Asti,

Is there a way to avoid having a logged-in user to vote more than once for an specific post, in the comment-depended way?

Thank you!

Best,

Posted : 24/04/2022 6:37 am

Asti

(@asti)

Posts: 8260

Illustrious Member Support

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@globsticks,

Please check out the wpDiscuz "Limit Comments per User" option. It's located in the Dashboard > wpDiscuz > Settings > Comment Moderation admin page.

More info here: https://wpdiscuz.com/docs/wpdiscuz-7/plugin-settings/comment-moderation/#limit-comments-per-user

In case you want to say thank you! 🙂
We'd really appreciate if you leave a good review on the plugin page.
This is the best way to say thank you to this project and the support team.

Posted : 25/04/2022 12:41 pm