wpDiscuz - WordPress Comment Plugin
Share:
Notifications
Clear all

Notification  


moiro
Posts: 5
(@moiro)
Active Member
Joined: 4 weeks ago

Hi
I need your help, maybe i've done something wrong, but the "Notification of new replies to this comment" isn't working. the subscriber who first left a comment gets an email, but not getting one when an Author are replying him. can you please help me fix it?

we've checked the server and the emails are working and going fine through there, so the server isn't the problem. I need your help please.

8 Replies
Asti
Posts: 1407
 Asti
Support
(@asti)
Support member
Joined: 3 years ago

@moiro,

Could you please leave some example URL? 

Reply
moiro
Posts: 5
(@moiro)
Active Member
Joined: 4 weeks ago

@asti
you can see an example here >
https://stayup2date.co.il/breville-sage-barista-express/

please know that the subscriber was subscribed to new replies to his comments, as you can see the attach >

WhatsApp Image 2020 09 25 at 18.47.39

 

Reply
moiro
Posts: 5
(@moiro)
Active Member
Joined: 4 weeks ago

@asti

oh and another thing - can I remove this bar? this subscribe bar that allowing the users on my site to choose their notification?

I want them to be needed a subscription to post a comment and getting notification by mail when i'm replying to them, all the rest- visually - as clean as I can get.

waiting for your reply,
thanks

Reply
5 Replies
Asti
 Asti
Support
(@asti)
Joined: 3 years ago

Support member
Posts: 1407

@moiro,

Please register some new testing user and send the user's login details to info[at]gvectors.com email address to allow us to check the issue. Currently, we cannot test it as far as only registered users can post a comment. 

Also, please check the points mentioned in this topic and leave some feedback for each one: https://gvectors.com/forum/postid/1678/

oh and another thing - can I remove this bar? this subscribe bar that allowing the users on my site to choose their notification?

Sure you can, please read this doc: https://wpdiscuz.com/docs/wpdiscuz-7/getting-started/manage-comment-forms/comment-form-settings/#subscription-bar

Reply
moiro
(@moiro)
Joined: 4 weeks ago

Active Member
Posts: 5

@asti
Hi
iv'e created A user and sent you the details.

love to hear from you soon.Thanks and take care!

Reply
Asti
 Asti
Support
(@asti)
Joined: 3 years ago

Support member
Posts: 1407

@moiro,

One of the active plugins or the theme changes all Font awesome icons to SVG thus the click function doesn't work. You should deactivate the plugins one by one/switch some other theme and check after each deactivation to find a problem maker. 

2020 09 26 14 22 44
2020 09 26 14 23 46
Reply
moiro
(@moiro)
Joined: 4 weeks ago

Active Member
Posts: 5

@asti Hi
after a long and deep checking, it looks like my website template is the one that are causing the problems. the theme name is "Ashe pro". do you have a solution for me?

I really like you plugin but i need it functional

thanks

Reply
Asti
 Asti
Support
(@asti)
Joined: 3 years ago

Support member
Posts: 1407

@moiro,

I'd suggest you contact the theme support and ask them how they can help you to solve the issue. 

Reply
Share: