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[Solved] Not getting an email notification when someone leaves a comment

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How-to and Troubleshooting

Last Post by babs 5 years ago

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babs

(@babs)

Posts: 12

Active Member

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[#1206]

Hi, before the update i got an email notification when someone left a comment on my blog. Now I don't get them anymore.

Do you know what to do?

Posted : 16/10/2020 3:12 pm

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email notifications

Asti

(@asti)

Posts: 8259

Illustrious Member Support

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Hi@babs,

Please navigate to Dashboard > Settings > Discussion admin page, make sure the "Email me whenever > Anyone posts a comment" option is enabled.

More info here: https://wpdiscuz.com/docs/wpdiscuz-7/wordpress-settings/comment-subscription/

If none of the notifications are worked, please check the points mentioned in this topic:

https://gvectors.com/forum/how-to-and-troubleshooting/comment-subscription-and-notification-dont-work/#post-1678

In case you want to say thank you! 🙂
We'd really appreciate if you leave a good review on the plugin page.
This is the best way to say thank you to this project and the support team.

Posted : 16/10/2020 3:17 pm

babs

(@babs)

Posts: 12

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Hi Asti, thanks for your quick reply!

The setting "email me whenever anyone posts a comment" was already enabled, so that could not be the problem.

Posted by: @asti

Please navigate to Dashboard > Settings > Discussion admin page, make sure the "Email me whenever > Anyone posts a comment" option is enabled

Hi Asti, thanks for your quick reply!

The setting "email me whenever anyone posts a comment" was already enabled, so that could not be the problem.

I read the documentation and i tested it again. I have left a comment in the incognito modus (with another email adress) but still, no email notification...

Hope you can help me.

Posted : 16/10/2020 4:25 pm

Asti

(@asti)

Posts: 8259

Illustrious Member Support

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@babs,

For further support, please check the points mentioned in this topic and leave some feedback for each one:

https://gvectors.com/forum/how-to-and-troubleshooting/comment-subscription-and-notification-dont-work/#post-1678

In case you want to say thank you! 🙂
We'd really appreciate if you leave a good review on the plugin page.
This is the best way to say thank you to this project and the support team.

Posted : 16/10/2020 5:52 pm

babs

(@babs)

Posts: 12

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@asti I can not find a solution, tried a lot of things.

I don't understand this sentence as well...

"First email is the Subscription Confirmation Email, you should click on confirmation link and confirm your subscription to certain post/comment. If you don't get Subscription confirmation email and don't confirm it you'll not get future comments. Sometimes the confirmation email go to spam-box and user don't check it. You should check in spam-box as well.

I have to subribe myself on my own blogposts? That would be weird.

Hope you can still help me! Thanks!

Posted : 18/10/2020 3:37 pm

Asti

(@asti)

Posts: 8259

Illustrious Member Support

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@babs,

wpDiscuz doesn't have any relation to the issue. The email is sending by the WordPress side. I may suggest you install some SMPT plugin and check what's going wrong on your website:

Like this one for example:

https://wordpress.org/plugins/post-smtp/

In case you want to say thank you! 🙂
We'd really appreciate if you leave a good review on the plugin page.
This is the best way to say thank you to this project and the support team.

Posted : 19/10/2020 12:04 pm

babs

(@babs)

Posts: 12

Active Member

Topic starter

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