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[Solved] Not getting an email notification when someone leaves a comment


babs
Posts: 6
 babs
Topic starter
(@babs)
Active Member
Joined: 1 year ago

Hi, before the update i got an email notification when someone left a comment on my blog. Now I don't get them anymore. 

Do you know what to do?

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6 Replies
Asti
Posts: 3943
 Asti
Support
(@asti)
Support member
Joined: 4 years ago

Hi@babs,

Please navigate to Dashboard > Settings > Discussion admin page, make sure the "Email me whenever > Anyone posts a comment" option is enabled. 

More info here: https://wpdiscuz.com/docs/wpdiscuz-7/wordpress-settings/comment-subscription/

If none of the notifications are worked, please check the points mentioned in this topic: 

https://gvectors.com/forum/how-to-and-troubleshooting/comment-subscription-and-notification-dont-work/#post-1678

babs
Posts: 6
 babs
Topic starter
(@babs)
Active Member
Joined: 1 year ago
Hi Asti, thanks for your quick reply!
 
The setting "email me whenever anyone posts a comment" was already enabled, so that could not be the problem.
 
Posted by: @asti

Please navigate to Dashboard > Settings > Discussion admin page, make sure the "Email me whenever > Anyone posts a comment" option is enabled

 

Hi Asti, thanks for your quick reply!
 
The setting "email me whenever anyone posts a comment" was already enabled, so that could not be the problem.
I read the documentation and i tested it again. I have left a comment in the incognito modus (with another email adress) but still, no email notification...
Hope you can help me.

 

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Asti
 Asti
Support
(@asti)
Joined: 4 years ago

Support member
Posts: 3943

@babs,

For further support, please check the points mentioned in this topic and leave some feedback for each one: 

https://gvectors.com/forum/how-to-and-troubleshooting/comment-subscription-and-notification-dont-work/#post-1678

babs
 babs
(@babs)
Joined: 1 year ago

Active Member
Posts: 6

@asti I can not find a solution, tried a lot of things.

I don't understand this sentence as well...

  "First email is the Subscription Confirmation Email, you should click on confirmation link and confirm your subscription to certain post/comment. If you don't get Subscription confirmation email and don't confirm it you'll not get future comments. Sometimes the confirmation email go to spam-box and user don't check it. You should check in spam-box as well.  

I have to subribe myself on my own blogposts? That would be weird.

Hope you can still help me! Thanks!

Asti
 Asti
Support
(@asti)
Joined: 4 years ago

Support member
Posts: 3943

@babs,

wpDiscuz doesn't have any relation to the issue. The email is sending by the WordPress side. I may suggest you install some SMPT plugin and check what's going wrong on your website: 

Like this one for example:

https://wordpress.org/plugins/post-smtp/

babs
Posts: 6
 babs
Topic starter
(@babs)
Active Member
Joined: 1 year ago

Solved! Now I use "sendinblue" and everything works fine (till now)

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