wpDiscuz - WordPress Comment Plugin
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[Solved] No Add New Comment Box


aaronmckeon
Posts: 22
Topic starter
(@aaronmckeon)
Eminent Member
Joined: 1 month ago

It seems people cannot add new comments on my website.  When I disable wpDiscuz, the add new comments box appears, but with wpDiscuz it is not available.  It shows existing comments but you can't post new ones.  Is there some reason this would be happening?  It happens for all users, even administrators.

Environment credentials are dev/dev.

Thanks.

-- Aaron

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Asti
Posts: 3860
 Asti
Support
(@asti)
Support member
Joined: 4 years ago

Hi @aaronmckeon,

Please confirm that the comment form is missing once the wpDiscuz is active. If so, please leave some feedback for each point mentioned in this doc: https://wpdiscuz.com/docs/wpdiscuz-7/getting-started/missing-comment-form/

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aaronmckeon
(@aaronmckeon)
Joined: 1 month ago

Eminent Member
Posts: 22

Hi @asti,

I have tried all the tips in the document you sent and still cannot get the commenting form to appear.  Are there any other possible causes?  Thanks.

-- Aaron

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Asti
 Asti
Support
(@asti)
Joined: 4 years ago

Support member
Posts: 3860

@aaronmckeon,

For further support please leave some feedback for each point mentioned in the doc provided above. 

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aaronmckeon
(@aaronmckeon)
Joined: 1 month ago

Eminent Member
Posts: 22

Hi @asti - I'm not sure exactly what you mean.  Here are responses to each item mentioned in that document you provided:

  1. wpDiscuz is the only comments plugin activated.  None others have been installed.
  2. Under wpDiscuz > Forms > Default Form, the following settings are enabled: allow guests to comment = no, display comment form on following post types = post, page, attachment.
  3. Under Settings > Discussion, allow people to comment = checked.
  4. Custom post type plugin "Toolset" is installed but disabling comments on the "posts" post type is not allowed since it is built into WordPress.
  5. I am using WP Astra and this is not a problem.  wpDiscuz was working at one point and now it is not, and I'm still using the same theme.

Let me know what other feedback you may require.  Thanks.

-- Aaron

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Asti
 Asti
Support
(@asti)
Joined: 4 years ago

Support member
Posts: 3860

Please send us some admin login details to allow us to check the issue. 

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aaronmckeon
(@aaronmckeon)
Joined: 1 month ago

Eminent Member
Posts: 22

@asti Sent, thanks!

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Asti
 Asti
Support
(@asti)
Joined: 4 years ago

Support member
Posts: 3860

@aaronmckeon,

Somehow the comments comments_open() property is closed. It can be closed by your customizations. We're not sure.

It also can be done by some of the active plugins or the theme. 

You can also try the solution provided here, it'll open the comment form: 

https://wpdiscuz.com/community/postid/10014/

However, we highly recommend you to find a problem maker (your custom code/ plugin/ theme). 

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aaronmckeon
(@aaronmckeon)
Joined: 1 month ago

Eminent Member
Posts: 22

@asti Okay I will look into this, but why would it work when wpDiscuz is disabled if comments_open property is closed?  Wouldn't it be closed for native WordPress comments as well?  The problem only happens when wpDiscuz is active.

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aaronmckeon
(@aaronmckeon)
Joined: 1 month ago

Eminent Member
Posts: 22

@asti PS - When I check the individual posts it shows comments as being open, so not sure where you are seeing they're closed.  Can you provide further details on where you saw this?  Thanks.

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Asti
 Asti
Support
(@asti)
Joined: 4 years ago

Support member
Posts: 3860

@aaronmckeon,

you can see it at least here:

image

 However, the developers also checked it via PHP code. 

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aaronmckeon
(@aaronmckeon)
Joined: 1 month ago

Eminent Member
Posts: 22

@asti Thanks, what's strange though is that when I edit the post itself I see the following:

Comments Allowed

 

I thought this was related to the same comments_open property.

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aaronmckeon
(@aaronmckeon)
Joined: 1 month ago

Eminent Member
Posts: 22

Hi @asti,

I was able to locate and resolve the issue, and the add new comment form is now being displayed.  Thanks for the help.

-- Aaron

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