[Solved] No Add New Comment Box

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Hi @asti,

I have tried all the tips in the document you sent and still cannot get the commenting form to appear. Are there any other possible causes? Thanks.

-- Aaron

Asti

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(@asti)

Joined: 9 years ago

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Posts: 8302

Nov 25, 2021 11:47 am

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@aaronmckeon,

For further support please leave some feedback for each point mentioned in the doc provided above.

In case you want to say thank you! 🙂
We'd really appreciate if you leave a good review on the plugin page.
This is the best way to say thank you to this project and the support team.

aaronmckeon

(@aaronmckeon)

Joined: 5 years ago

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Posts: 47

Nov 25, 2021 3:50 pm

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Hi @asti - I'm not sure exactly what you mean. Here are responses to each item mentioned in that document you provided:

wpDiscuz is the only comments plugin activated. None others have been installed.
Under wpDiscuz > Forms > Default Form, the following settings are enabled: allow guests to comment = no, display comment form on following post types = post, page, attachment.
Under Settings > Discussion, allow people to comment = checked.
Custom post type plugin "Toolset" is installed but disabling comments on the "posts" post type is not allowed since it is built into WordPress.
I am using WP Astra and this is not a problem. wpDiscuz was working at one point and now it is not, and I'm still using the same theme.

Let me know what other feedback you may require. Thanks.

-- Aaron

Asti

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(@asti)

Joined: 9 years ago

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Posts: 8302

Nov 26, 2021 11:45 am

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Please send us some admin login details to allow us to check the issue.

In case you want to say thank you! 🙂
We'd really appreciate if you leave a good review on the plugin page.
This is the best way to say thank you to this project and the support team.

aaronmckeon

(@aaronmckeon)

Joined: 5 years ago

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Posts: 47

Nov 26, 2021 3:32 pm

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@asti Sent, thanks!

Asti

Support

(@asti)

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Nov 26, 2021 6:03 pm

https://wpdiscuz.com/community/postid/10014/

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@aaronmckeon,

Somehow the comments comments_open() property is closed. It can be closed by your customizations. We're not sure.

It also can be done by some of the active plugins or the theme.

You can also try the solution provided here, it'll open the comment form:

However, we highly recommend you to find a problem maker (your custom code/ plugin/ theme).

In case you want to say thank you! 🙂
We'd really appreciate if you leave a good review on the plugin page.
This is the best way to say thank you to this project and the support team.

aaronmckeon

(@aaronmckeon)

Joined: 5 years ago

Trusted Member

Posts: 47

Nov 26, 2021 6:20 pm

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@asti Okay I will look into this, but why would it work when wpDiscuz is disabled if comments_open property is closed? Wouldn't it be closed for native WordPress comments as well? The problem only happens when wpDiscuz is active.

aaronmckeon

(@aaronmckeon)

Joined: 5 years ago

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Posts: 47

Nov 26, 2021 6:22 pm

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@asti PS - When I check the individual posts it shows comments as being open, so not sure where you are seeing they're closed. Can you provide further details on where you saw this? Thanks.

Asti

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(@asti)

Joined: 9 years ago

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Posts: 8302

Nov 26, 2021 6:27 pm

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@aaronmckeon,

you can see it at least here:

However, the developers also checked it via PHP code.

In case you want to say thank you! 🙂
We'd really appreciate if you leave a good review on the plugin page.
This is the best way to say thank you to this project and the support team.

aaronmckeon

(@aaronmckeon)

Joined: 5 years ago

Trusted Member

Posts: 47

Nov 26, 2021 6:32 pm

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@asti Thanks, what's strange though is that when I edit the post itself I see the following:

I thought this was related to the same comments_open property.

aaronmckeon

(@aaronmckeon)

Joined: 5 years ago

Trusted Member

Posts: 47

Nov 26, 2021 9:41 pm

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Hi @asti,

I was able to locate and resolve the issue, and the add new comment form is now being displayed. Thanks for the help.

-- Aaron

tonybrasunas

(@tonybrasunas)

Joined: 4 years ago

Active Member

Posts: 4

Jul 10, 2022 6:59 am