It seems people cannot add new comments on my website. When I disable wpDiscuz, the add new comments box appears, but with wpDiscuz it is not available. It shows existing comments but you can't post new ones. Is there some reason this would be happening? It happens for all users, even administrators.
Environment credentials are dev/dev.
Thanks.
-- Aaron
Hi @aaronmckeon,
Please confirm that the comment form is missing once the wpDiscuz is active. If so, please leave some feedback for each point mentioned in this doc: https://wpdiscuz.com/docs/wpdiscuz-7/getting-started/missing-comment-form/
Hi @asti,
I have tried all the tips in the document you sent and still cannot get the commenting form to appear. Are there any other possible causes? Thanks.
-- Aaron
For further support please leave some feedback for each point mentioned in the doc provided above.
Hi @asti - I'm not sure exactly what you mean. Here are responses to each item mentioned in that document you provided:
- wpDiscuz is the only comments plugin activated. None others have been installed.
- Under wpDiscuz > Forms > Default Form, the following settings are enabled: allow guests to comment = no, display comment form on following post types = post, page, attachment.
- Under Settings > Discussion, allow people to comment = checked.
- Custom post type plugin "Toolset" is installed but disabling comments on the "posts" post type is not allowed since it is built into WordPress.
- I am using WP Astra and this is not a problem. wpDiscuz was working at one point and now it is not, and I'm still using the same theme.
Let me know what other feedback you may require. Thanks.
-- Aaron
Somehow the comments comments_open() property is closed. It can be closed by your customizations. We're not sure.
It also can be done by some of the active plugins or the theme.
You can also try the solution provided here, it'll open the comment form:
https://wpdiscuz.com/community/postid/10014/
However, we highly recommend you to find a problem maker (your custom code/ plugin/ theme).
@asti Okay I will look into this, but why would it work when wpDiscuz is disabled if comments_open property is closed? Wouldn't it be closed for native WordPress comments as well? The problem only happens when wpDiscuz is active.
@asti PS - When I check the individual posts it shows comments as being open, so not sure where you are seeing they're closed. Can you provide further details on where you saw this? Thanks.
@asti Thanks, what's strange though is that when I edit the post itself I see the following:
I thought this was related to the same comments_open property.
Hi @asti,
I was able to locate and resolve the issue, and the add new comment form is now being displayed. Thanks for the help.
-- Aaron
What was the solution? I'm just curious, as I seem to experiencing a similar issue. Everything is configured properly as far as I can tell. And past comments appear. The comment form shows up but the textarea has a `display:none` style applied to it that prevents everyone from adding new comments.
Please follow this support topic: https://wpdiscuz.com/community/troubleshooting/new-comments-box-is-hidden/#post-15562
This topic will be closed.
