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Issue [Solved] media upload in comments

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How-to and Troubleshooting

Last Post by Asti 4 years ago

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Posts: 5

aschmutt

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Oct 05, 2022 8:42 pm

(@aschmutt)

Active Member

Joined: 4 years ago

[#5295]

Hi, we have wpdiscuz 7.0 and it says we should have the option to upload media in the comments. We have everything turned on in the settings to do so, however the media uploader is not showing up in the comment box corner as indicated in the instructions. Is there a way to fix this? We do not need the media uploader plugin right now, and would just like to be able to upload a single image. Thank you.

Website URL

https://teacheratseaalumni.org/courses/project-rove-intro-to-rovs

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Asti

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Oct 06, 2022 2:08 pm

(@asti)

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Joined: 8 years ago

Hi @aschmutt,

We don't see the wpDiscuz comment form on the URL you've provided. Please leave the direct URL where we can see the issue.

In case you want to say thank you! 🙂
We'd really appreciate if you leave a good review on the plugin page.
This is the best way to say thank you to this project and the support team.

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aschmutt

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Oct 06, 2022 7:15 pm

(@aschmutt)

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Joined: 4 years ago

https://teacheratseaalumni.org/lessons/rov-systems-discussion/

Here is the direct link. I also included a screenshot so you can see the issue as the course is only open to registered users.

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Asti

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(@asti)

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Oct 07, 2022 11:34 am

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aschmutt

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@aschmutt,

We don't see the comment form. Please watch this video: https://www.screencast.com/t/7Tpbv6DvvM

In case you want to say thank you! 🙂
We'd really appreciate if you leave a good review on the plugin page.
This is the best way to say thank you to this project and the support team.

Posts: 5

aschmutt

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Oct 07, 2022 6:54 pm

(@aschmutt)

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Joined: 4 years ago

As I said before, you won't see the comment form from the direct link as this course is only open to registered users. Hence the reason I attached a screenshot. Please see screenshots of my settings and the comment box to see the issue. I am attaching them here once again

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Asti

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(@asti)

Joined: 8 years ago

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Posts: 8300

Oct 07, 2022 7:16 pm

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aschmutt

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@aschmutt,

No need to attach the screenshot again. We need to see the wpDiscuz comment form to check the issue.

Just enable it for guests as well yo allow us to check the problem. If you can't provide some testing user's login details.

I can set the topic as private so you ca leave it directly here.

In case you want to say thank you! 🙂
We'd really appreciate if you leave a good review on the plugin page.
This is the best way to say thank you to this project and the support team.

Posts: 5

aschmutt

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Oct 07, 2022 7:43 pm

(@aschmutt)

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Joined: 4 years ago

Ok, I have opened it up for all users temporarily, but when I check the course in another browser, it doesn't seem to be displaying the comments at all (let me know on your end if this is also the case. The lesson links that should display comments are:

https://teacheratseaalumni.org/lessons/rov-systems-discussion/

https://teacheratseaalumni.org/lessons/cohort-introductions/

Thank you for your help.

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Asti

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(@asti)

Joined: 8 years ago

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Posts: 8300

Oct 07, 2022 8:50 pm

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aschmutt

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@aschmutt

Ok we've understand the issue.

Please note, the default "Attach an image" button is only available for the post, pages, and attachments post types, and for default Wordpress user roles. For custom post types and custom user roles, the button is not accessible. For more advanced features, we recommend to check out the wpDiscuz Media Uploader add-on.

In case you want to say thank you! 🙂
We'd really appreciate if you leave a good review on the plugin page.
This is the best way to say thank you to this project and the support team.

Posts: 5

aschmutt

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Oct 07, 2022 9:30 pm

(@aschmutt)

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Joined: 4 years ago

Does this mean we cannot use it for the LearnDash course? I am unclear as to what you mean by "custom post types" and "custom user roles". The "posts" are the lessons within LearnDash, and the "user roles" are all set to "subscribers" as they are enrolled in the course. That enables them to comment, although there is no button to upload the media as it says it should be able to do.

Can you please tell me what the setting "comment content and media" is for if I cannot allow users to upload a single image?