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Question Media (images) not showing when uploaded in the comments

✦ Summarize Topic

How-to and Troubleshooting

Last Post by Asti 2 years ago

9 Posts

3 Users

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Posts: 22

Incomera

Topic starter

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Apr 03, 2024 5:30 pm

(@incomera)

Eminent Member

Joined: 3 years ago

[#8137]

Hello!

I enabled the option for media (attachment), but I am still not seeing media in the comments when uploaded. Images appear in the Media Library, though.

Can someone help?

Thanks!

8 Replies

Posts: 8210

Asti

Support

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Apr 04, 2024 3:20 pm

(@asti)

Illustrious Member

Joined: 8 years ago

Please leave the example URL where we can see the issue.

In case you want to say thank you! 🙂
We'd really appreciate if you leave a good review on the plugin page.
This is the best way to say thank you to this project and the support team.

Posts: 22

Incomera

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Apr 04, 2024 9:39 pm

(@incomera)

Eminent Member

Joined: 3 years ago

Here: https://juliescafebakery.com/almond-coconut-cookies/. I left an image in the comments but it is not showing. Thanks!

1 Reply

Asti

Support

(@asti)

Joined: 8 years ago

Illustrious Member

Posts: 8210

Apr 06, 2024 4:05 pm

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Incomera

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@incomera,

We'll check and get back to you soon.

In case you want to say thank you! 🙂
We'd really appreciate if you leave a good review on the plugin page.
This is the best way to say thank you to this project and the support team.

Posts: 4

crane550

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Apr 07, 2024 7:10 am

(@crane550)

Active Member

Joined: 2 years ago

I am having this issue as well. When my users try to upload an image it will show the graphic that it's working in the upper right hand of the screen. It will then show up in the media library, but not attach to their comment.

1 Reply

crane550

(@crane550)

Joined: 2 years ago

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Posts: 4

Apr 07, 2024 7:13 am

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crane550

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I am having multiple users complain about this, and it's also been an issue for me. It's intermittent, however, and I can't seem to figure out why it works at times and not at others. I have tried on desktop and on mobile, and my users have reported trying different browsers with no luck.

Posts: 8210

Asti

Support

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Apr 09, 2024 2:23 pm

(@asti)

Illustrious Member

Joined: 8 years ago

@incomera, @crane550,

For further support, please verify if the "comment_text" hook exists or not.

In case you want to say thank you! 🙂
We'd really appreciate if you leave a good review on the plugin page.
This is the best way to say thank you to this project and the support team.

Posts: 22

Incomera

Topic starter

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Apr 09, 2024 2:46 pm

(@incomera)

Eminent Member

Joined: 3 years ago

Hi Asti! How can I check that? Thanks!

1 Reply

Asti

Support

(@asti)

Joined: 8 years ago

Illustrious Member

Posts: 8210

Apr 10, 2024 2:02 pm

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Incomera

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@incomera,

Please send the admin login details to info[at]gvectors.com email address. I'll ask the developers to check the issue for you.

In case you want to say thank you! 🙂
We'd really appreciate if you leave a good review on the plugin page.
This is the best way to say thank you to this project and the support team.