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[Solved] Installed Plugin but Comments still are the default

✦ Summarize Topic

How-to and Troubleshooting

Last Post by dotblue 2 years ago

8 Posts

2 Users

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Posts: 4

dotblue

Topic starter

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Sep 18, 2023 4:49 am

(@dotblue)

Active Member

Joined: 2 years ago

[#7638]

I downloaded this plugin earlier tonight but the comments still look the same as before. I've followed the installation guide but it still doesnt' seem to be working. My site is deadworldisekai.com

Website URL

https://www.deadworldisekai.com

7 Replies

Posts: 8208

Asti

Support

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Sep 18, 2023 1:24 pm

(@asti)

Illustrious Member

Joined: 8 years ago

Hi,

Please go throught the stpes mentioned here and leave some feedback for each one to allow us to better understand the further steps: https://wpdiscuz.com/docs/wpdiscuz-7/getting-started/missing-comment-form/

In case you want to say thank you! 🙂
We'd really appreciate if you leave a good review on the plugin page.
This is the best way to say thank you to this project and the support team.

Posts: 4

dotblue

Topic starter

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Sep 18, 2023 3:40 pm

(@dotblue)

Active Member

Joined: 2 years ago

Hi Asti,

I've gone through all the steps above. The only one that I can't do is the 6th step which I don't know how to check if my website has it. I'm using the Sten theme from Wordpress.

The issue appears to be that the default Wordpress comments are showing up instead of the WPDiscuz comments.

5 Replies

Asti

Support

(@asti)

Joined: 8 years ago

Illustrious Member

Posts: 8208

Sep 18, 2023 3:44 pm

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dotblue

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@dotblue,

Please send the admin login details to info[at]gvectors.com email address. I'll ask the developers to check the issue for you.

In case you want to say thank you! 🙂
We'd really appreciate if you leave a good review on the plugin page.
This is the best way to say thank you to this project and the support team.

dotblue

(@dotblue)

Joined: 2 years ago

Active Member

Posts: 4

Sep 18, 2023 4:41 pm

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Asti

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@asti Just to confirm, did you want me to give my wordpress login credentials to that email address?

Asti

Support

(@asti)

Joined: 8 years ago

Illustrious Member

Posts: 8208

Sep 18, 2023 5:30 pm

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dotblue

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@dotblue,

yes. That will help us to debug the issue.

In case you want to say thank you! 🙂
We'd really appreciate if you leave a good review on the plugin page.
This is the best way to say thank you to this project and the support team.

Asti

Support

(@asti)

Joined: 8 years ago

Illustrious Member

Posts: 8208

Sep 20, 2023 4:33 pm

Reply to

Asti

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@dotblue,

The problem is fixed by our developers.

wpDiscuz comments block can be found by searching for the "Comments - wpDiscuz". Please watch this small video interaction:

https://www.screencast.com/t/7OkKtfdiL

So you just need to add the Comments - wpDiscuz block.

In case you want to say thank you! 🙂
We'd really appreciate if you leave a good review on the plugin page.
This is the best way to say thank you to this project and the support team.