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[Solved] Installed Plugin but Comments still are the default

✦ Summarize Topic

How-to and Troubleshooting

Last Post by dotblue 2 years ago

8 Posts

2 Users

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dotblue

(@dotblue)

Posts: 4

Active Member

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[#7638]

I downloaded this plugin earlier tonight but the comments still look the same as before. I've followed the installation guide but it still doesnt' seem to be working. My site is deadworldisekai.com

Website URL

https://www.deadworldisekai.com

Posted : 18/09/2023 4:49 am

Topic Tags

plugin installation

Asti

(@asti)

Posts: 8267

Illustrious Member Support

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Hi,

Please go throught the stpes mentioned here and leave some feedback for each one to allow us to better understand the further steps: https://wpdiscuz.com/docs/wpdiscuz-7/getting-started/missing-comment-form/

In case you want to say thank you! 🙂
We'd really appreciate if you leave a good review on the plugin page.
This is the best way to say thank you to this project and the support team.

Posted : 18/09/2023 1:24 pm

dotblue

(@dotblue)

Posts: 4

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Hi Asti,

I've gone through all the steps above. The only one that I can't do is the 6th step which I don't know how to check if my website has it. I'm using the Sten theme from Wordpress.

The issue appears to be that the default Wordpress comments are showing up instead of the WPDiscuz comments.

Posted : 18/09/2023 3:40 pm

Asti

(@asti)

Posts: 8267

Illustrious Member Support

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@dotblue,

Please send the admin login details to info[at]gvectors.com email address. I'll ask the developers to check the issue for you.

In case you want to say thank you! 🙂
We'd really appreciate if you leave a good review on the plugin page.
This is the best way to say thank you to this project and the support team.

Posted : 18/09/2023 3:44 pm

dotblue

(@dotblue)

Posts: 4

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@asti Just to confirm, did you want me to give my wordpress login credentials to that email address?

Posted : 18/09/2023 4:41 pm

Asti

(@asti)

Posts: 8267

Illustrious Member Support

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@dotblue,

yes. That will help us to debug the issue.

In case you want to say thank you! 🙂
We'd really appreciate if you leave a good review on the plugin page.
This is the best way to say thank you to this project and the support team.

Posted : 18/09/2023 5:30 pm

Asti

(@asti)

Posts: 8267

Illustrious Member Support

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@dotblue,

The problem is fixed by our developers.

wpDiscuz comments block can be found by searching for the "Comments - wpDiscuz". Please watch this small video interaction:

https://www.screencast.com/t/7OkKtfdiL

So you just need to add the Comments - wpDiscuz block.

In case you want to say thank you! 🙂
We'd really appreciate if you leave a good review on the plugin page.
This is the best way to say thank you to this project and the support team.

Posted : 20/09/2023 4:33 pm

dotblue

(@dotblue)

Posts: 4

Active Member

Topic starter

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