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Inline feedback not...
 
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Issue Inline feedback not working

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Posts: 5
Topic starter
(@zanyp)
Active Member
Joined: 6 months ago

I have the pro version of the plugin and was very excited to use inline feedback. However, I can't get it to work in the Gutenberg editor using the correct block. I found an example of how to use the shortcode on your site and followed it exactly, but it isn't working. I have screenshots of the post edit screen and the

IMG 5440

published post so you can hopefully spot the issue.

IMG 5440

 In the meantime I'll just use a contact email for this use case.

 

Thanks in advance to the hero that helps me fix this!

Serena

6 Replies
Asti
Posts: 7661
 Asti
Support
(@asti)
Illustrious Member
Joined: 7 years ago

Hi,

Please provide us with a detailed list of the steps you've taken to allow us to replicate the same issue on our test websites for further investigation.

Additionally, it would be better if you could record a video demonstrating the issue for better clarity.

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Posts: 5
Topic starter
(@zanyp)
Active Member
Joined: 6 months ago

I  a new blank block so I could click on the plus sign to add a new block in Gutenberg editor. Then I added my question between the quotes and the section of the paragraph where I wanted it to appear between the two brackets as show in in the screenshot. If I selected text and then clicked on the plus in the top bar to add a block, the text was no longer selected and the shortcode was added to the bottom of the content. My only option was to add the inline feedback block after the paragraph block then add my information to the shortcode. 

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1 Reply
Asti
 Asti
Support
(@asti)
Joined: 7 years ago

Illustrious Member
Posts: 7661

Dear @zanyp 

Kindly record a video where we can see the issue.

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Posts: 5
Topic starter
(@zanyp)
Active Member
Joined: 6 months ago

Here is the video. I can’t publish the post to test if it works because my posts auto-share to social media and it's not finished. Instead, I previewed the post after adding the block and you can see that it adds the text where the inline feedback icon should be, but nothing else. Uh oh. The file is too big. Let me see if I can compress it somehow.

 

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2 Replies
Asti
 Asti
Support
(@asti)
Joined: 7 years ago

Illustrious Member
Posts: 7661

Thank you. 

We'll check and get back to you soon. 

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Asti
 Asti
Support
(@asti)
Joined: 7 years ago

Illustrious Member
Posts: 7661

Dear @zanyp,

We don't find such an issue on our test websites. Could you please send the admin login details to info[at]gvectors.com email address? I'll ask the developers to check the issue for you.

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