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Comments posted (email notification received) but not showing in backend


andreasbjoernmadsen
Posts: 3
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(@andreasbjoernmadsen)
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Joined: 2 weeks ago

I've built a site using Divi and WpDiscuz. The commenting has to be anonymous, but apparently something has gone wrong. I've received a bunch of emails with comments posted on the page's only blogpost, but there's only one registrered comment.

I cannot figure out why I received email notifications with these genuine comments, but they are not registrered in the wordpress backend. Hope someone can help me sort it out 😓

Site: https://anonymelaeger.dk/anonymitet/

I have Complianz cookie plugin set up. I've bought the WPDiscuz Recapcha v3, and the scores for this is excellent. No bot issues.

5 Replies
Asti
Posts: 4894
 Asti
Support
(@asti)
Support member
Joined: 5 years ago

Hi @andreasbjoernmadsen,

Could you please leave a screenshot of the email notification you've received?

Do you see the same issue with the wpDiscuz deactivated?  

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andreasbjoernmadsen
Posts: 3
Topic starter
(@andreasbjoernmadsen)
New Member
Joined: 2 weeks ago

Unfortunetely the comments do not reappear up when disabling wpDiscuz. But it seems like they have been blocked. The email notification has gone through, but I've never seen them in the "Comment" section.. not as spam, trash, approved, pending or anything. 

 

Skærmbillede 2022 06 23 kl. 10.52.38
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3 Replies
Asti
 Asti
Support
(@asti)
Joined: 5 years ago

Support member
Posts: 4894

@andreasbjoernmadsen,

Do you have any antispam/security plugins? 

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andreasbjoernmadsen
(@andreasbjoernmadsen)
Joined: 2 weeks ago

New Member
Posts: 3

@asti While the comments where posted I had the following plugins enabled:

- Complianz (cookie plugin)
- W3 Total cache
- Limit Login Attempts Reloaded
- wpDiscuz Google Recaptcha (premium add-on)
- Statcounter (statistics)

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Asti
 Asti
Support
(@asti)
Joined: 5 years ago

Support member
Posts: 4894

@andreasbjoernmadsen,

Please send the admin login details to info[at]gvectors.com email address. I'll ask the developers to check the issue for you. 

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