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[Solved] Getting anonymous comments even we have guest-commenting disabled

 
How-to and Troubleshooting
Last Post by Asti 4 years ago
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Posts: 4
 khorshed95
Topic starter
Aug 17, 2020 10:54 am
(@khorshed95)
Active Member
Joined: 4 years ago

Hi there,

We have been recently updated from wpDiscuz 5 to 7 and we have purged all the cache from our hosting platform (WPEngine) and we are not using any CDN. 

We have the guest commenting turned off from WP > Discussion and Comment Form settings (see screenshot), also we use a membership plugin and all of our pages are only available to logged-in members. But still, we are getting "anonymous" comments often from our logged-in users. 

I would be grateful if you guys can help me out to solve this. 

Thanks
Khorshed Alam

image

 

Topic Tags
anonymous update issue
8 Replies
Asti
Posts: 7615
 Asti
Support
Aug 17, 2020 12:20 pm
(@asti)
Illustrious Member
Joined: 7 years ago

Hi @khorshed95,

It seems that there is some antispam/security plugin that causes the issue, please deactivate all antispam/security plugins and check again.

In case you want to say thank you! 🙂
We'd really appreciate if you leave a good review on the plugin page.
This is the best way to say thank you to this project and the support team.

Posts: 4
 khorshed95
Topic starter
Aug 17, 2020 12:28 pm
(@khorshed95)
Active Member
Joined: 4 years ago

Hi @asti,

Thanks for the quick response. We don't have any antispam/security plugins installed on our site and we use Memberium plugin as our membership system. 

Thanks

1 Reply
Asti
 Asti
Support
(@asti)
Joined: 7 years ago

Illustrious Member
Posts: 7615
Asti - X.com
Aug 17, 2020 12:36 pm
Reply tokhorshed95

@khorshed95,

Could you please send the admin login details to info[at]gvectors.com email address? I'll ask the developers to check the issue for you. 

In case you want to say thank you! 🙂
We'd really appreciate if you leave a good review on the plugin page.
This is the best way to say thank you to this project and the support team.

Posts: 4
 khorshed95
Topic starter
Aug 17, 2020 12:46 pm
(@khorshed95)
Active Member
Joined: 4 years ago

Hi @asti, 

I have just sent an email with the login credentials. I appreciate your help. 

Thanks
Khorshed Alam

4 Replies
Asti
 Asti
Support
(@asti)
Joined: 7 years ago

Illustrious Member
Posts: 7615
Asti - X.com
Aug 17, 2020 12:59 pm
Reply tokhorshed95

@khorshed95,

We'll check and back to you asap. 

In case you want to say thank you! 🙂
We'd really appreciate if you leave a good review on the plugin page.
This is the best way to say thank you to this project and the support team.

Asti
 Asti
Support
(@asti)
Joined: 7 years ago

Illustrious Member
Posts: 7615
Asti - X.com
Aug 17, 2020 1:16 pm
Reply toAstiAsti

@khorshed95,

We've set the value of the email field as required. This may fix the issue. Please check it again and let us know. 

In case you want to say thank you! 🙂
We'd really appreciate if you leave a good review on the plugin page.
This is the best way to say thank you to this project and the support team.

 khorshed95
(@khorshed95)
Joined: 4 years ago

Active Member
Posts: 4
Aug 17, 2020 1:18 pm
Reply toAstiAsti
Asti

@asti Thank you so much! I'll let you know if we get such guest comments again.

Asti reacted
Asti
 Asti
Support
(@asti)
Joined: 7 years ago

Illustrious Member
Posts: 7615
Asti - X.com
Aug 17, 2020 1:21 pm
Reply tokhorshed95
Asti
Asti

sure, keep us informed.

In case you want to say thank you! 🙂
We'd really appreciate if you leave a good review on the plugin page.
This is the best way to say thank you to this project and the support team.

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Topic Tags:  anonymous (4) , update issue (10) ,
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