Limited Support
Our team is currently on holiday, so support will be limited during this period. Response times may be slower than usual, and some inquiries may be delayed.
We appreciate your patience and understanding, and we’ll resume our usual support by the end of August.
Hi there,
We have been recently updated from wpDiscuz 5 to 7 and we have purged all the cache from our hosting platform (WPEngine) and we are not using any CDN.Â
We have the guest commenting turned off from WP > Discussion and Comment Form settings (see screenshot), also we use a membership plugin and all of our pages are only available to logged-in members. But still, we are getting "anonymous" comments often from our logged-in users.Â
I would be grateful if you guys can help me out to solve this.Â
Thanks
Khorshed Alam
Â
Hi @khorshed95,
It seems that there is some antispam/security plugin that causes the issue, please deactivate all antispam/security plugins and check again.
Hi @asti,
Thanks for the quick response. We don't have any antispam/security plugins installed on our site and we use Memberium plugin as our membership system.Â
Thanks
Could you please send the admin login details to info[at]gvectors.com email address? I'll ask the developers to check the issue for you.Â
Hi @asti,Â
I have just sent an email with the login credentials. I appreciate your help.Â
Thanks
Khorshed Alam
We've set the value of the email field as required. This may fix the issue. Please check it again and let us know.Â
