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[Solved] Everyone is getting "Suspected Bot" notification

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How-to and Troubleshooting

Last Post by BlairHuxley 6 years ago

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Posts: 11

BlairHuxley

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Jun 12, 2020 1:40 am

(@blairhuxley)

Active Member

Joined: 6 years ago

[#339]

Hi all!

My website officially went live yesterday and numerous people have told me via Facebook that they cannot comment on my blogs. They are ALL getting a "Suspected Bot" message in red at the upper right corner of their screen. I activated my reCaptcha and I am still having the issue. I'm sure there is one setting I am overlooking, but I have been through everything! Help!

Thank you in advance! Blair

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Posts: 11

BlairHuxley

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Jun 12, 2020 1:51 am

(@blairhuxley)

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Joined: 6 years ago

The actual error is "Blocked as Suspected Bot" even with reCAPTCHA activated.

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Asti

Support

(@asti)

Joined: 8 years ago

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Posts: 8300

Jun 12, 2020 12:23 pm

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BlairHuxley

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@blairhuxley,

Please leave some example URL to allow us to check it. It seems there is some antispam plugin that caused the issue.

In case you want to say thank you! 🙂
We'd really appreciate if you leave a good review on the plugin page.
This is the best way to say thank you to this project and the support team.

BlairHuxley

(@blairhuxley)

Joined: 6 years ago

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Posts: 11

Jun 12, 2020 3:11 pm

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Asti

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@asti

Any one of the blogs at this address. If you try to comment with the wpDiscuz, it gets blocked. I was able to install the Facebook login yesterday and it was working, but I'd like for the primary to work, too! Thanks for your help!

https://livingwellvnl.com/blog/

Asti

Support

(@asti)

Joined: 8 years ago

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Posts: 8300

Jun 12, 2020 4:56 pm

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BlairHuxley

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@blairhuxley,

There is some security plugin that caused the issue. Please deactivate all security plugins, delete all caches and check again. If you have the MOJO Marketplace plugin installed at first deactivate that plugin and check again.

See this topic: https://wordpress.com/forums/topic/cant-post-a-comment-blocked-as-suspected-bot/

I also see a small CSS issue (see screenshot below) to solve it, just use this CSS code:

#wpdcom .wpd-prim-button {
   padding: 5px 51px;
}
#wpdcom [type="button"], [type="submit"] {
   width: auto;
}

The CSS codes should be added in the "Custom CSS code" textarea. It's located in the Dashboard > wpDiscuz > Settings > Styles & Colors admin page.

In case you want to say thank you! 🙂
We'd really appreciate if you leave a good review on the plugin page.
This is the best way to say thank you to this project and the support team.

Tom

Support

(@tomson)

Joined: 11 years ago

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Posts: 520

Jun 12, 2020 5:00 pm

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BlairHuxley

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@blairhuxley,

It's either Bluehost or Mojo Marketplace plugin issue. Please read this support topic: https://wordpress.org/support/topic/error-blocked-as-suspected-bot/

BlairHuxley

(@blairhuxley)

Joined: 6 years ago

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Posts: 11

Jun 13, 2020 2:16 am

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Tom

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@tomson @asti

Thank you BOTH so much for your help! Yes, it was the Bluehost plugin. When I deactivated it, it reverted Mojo Marketplace. I always thought I needed to have it activated because Bluehost is my hosting service. Everything is working as it should for now.

Thanks again! Blair