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Conflict [Solved] Email address is invalid

✦ Summarize Topic

How-to and Troubleshooting

Last Post by Asti 3 years ago

4 Posts

2 Users

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SapphireFoxx

(@sapphirefoxx)

Posts: 7

Active Member

Topic starter

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[#5288]

A number of my sites' users have been unable to leave a comment from an error message saying "email address is invalid". I've seen a couple of other topics of this error on the forum, but each time the solution was said to be to update the plugin to version 7.4

However, my both of my sites already have 7.4.2 installed and the problem persists.

Website URL

https://www.sapphirefoxx.com/

Posted : 02/10/2022 7:31 pm

Topic Tags

invalid email

Asti

(@asti)

Posts: 8260

Illustrious Member Support

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Hi @sapphirefoxx,

Do you have the CleanTalk plugin installed on your website?

In case you want to say thank you! 🙂
We'd really appreciate if you leave a good review on the plugin page.
This is the best way to say thank you to this project and the support team.

Posted : 03/10/2022 11:38 am

SapphireFoxx

(@sapphirefoxx)

Posts: 7

Active Member

Topic starter

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Yes, I do have CleanTalk installed. Could it be that the plugins conflict?

Posted : 03/10/2022 5:06 pm

Asti

(@asti)

Posts: 8260

Illustrious Member Support

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@sapphirefoxx,

You should disable the "check comments" option in the plugin settings.

In case you want to say thank you! 🙂
We'd really appreciate if you leave a good review on the plugin page.
This is the best way to say thank you to this project and the support team.

Posted : 03/10/2022 5:08 pm