@asti This post is in response to your reply on 8 Sep to my original submission on Sep 7. You asked: "Please leave a screenshot of the issue and a direct URL where we can see it. "
Sorry to be so long to reply but would appreciate following up on this with you. We still have the problem but have narrowed down the symptoms to be able to reproduce the problem on demand.
If I clear the cache in the browser, the first comment, two lines, posts properly. Then if I enter a second 2 line comment, after posting the comment it has lost its formatting and all the text is on a single line with no carriage return .
Currently, we see the wpDiscuz is deactivated. Please reactivate it and send the admin login details to info[at]gvectors.com email address. I'll ask the developers to check the issue for you.
In case you want to say thank you! 🙂 We'd really appreciate if you leave a good review on the plugin page. This is the best way to say thank you to this project and the support team.
The developers will check and get back to you ASAP.
In case you want to say thank you! 🙂 We'd really appreciate if you leave a good review on the plugin page. This is the best way to say thank you to this project and the support team.
We've commented out the following lines and now the wpDiscuz is working fine.
I may suggest you contact the plugin support and ask them to fix the issue as far as if you update their plugin you'll still see the issue.
In case you want to say thank you! 🙂 We'd really appreciate if you leave a good review on the plugin page. This is the best way to say thank you to this project and the support team.
@asti. Dear @Asti, Just wanted to thank you for all your help on this problem. As you can see we did get a response back from the gvector team, but unfortunately the fix doesn't work consistently. However, we have reached out to Wyde support to see if they can fix it. Thanks again,
In case you want to say thank you! 🙂 We'd really appreciate if you leave a good review on the plugin page. This is the best way to say thank you to this project and the support team.
"We're sorry but we've never tried that plugin with this theme before and it isn't included in the plugins support list so we have no idea what's causing the problem. However, if this is a script conflict issue as their developers said, then you can comment out that script like they provided to fix it. Actually, that script is just a polyfill and only available for old browsers. You can comment out or remove it from that file without affecting your site because most people are using modern browsers today. Thank you for taking the time to report an issue. We will also remove that script in the next update."
So we will continue to test as there are some inconsistencies. We'll let you know.
