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How-to and Troubleshooting

Last Post by Asti 4 years ago

8 Posts

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Coolhan Luke

(@coolhan-luke)

Posts: 4

Active Member

Topic starter

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[#3449]

Hi - just wondering why comments stop showing after a while - is there a setting I'm missing?

Posted : 30/11/2021 10:47 am

Topic Tags

comments gone display issue

Asti

(@asti)

Posts: 8259

Illustrious Member Support

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@coolhan-luke,

We don't follow you well. Please clarify a bit? Leave us some example URL to allow us to check the issue.

In case you want to say thank you! 🙂
We'd really appreciate if you leave a good review on the plugin page.
This is the best way to say thank you to this project and the support team.

Posted : 30/11/2021 11:48 am

Coolhan Luke

(@coolhan-luke)

Posts: 4

Active Member

Topic starter

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Hi thanks - I've figured out the comments stop showing after a while when you're not logged in. I'd like the comments to stay showing regardless to entice people to want to join the conversation. Is there a way to do this?

Eg. there are 2 comments on this page. https://dev.zepher.co.nz/vimeo/

Posted : 30/11/2021 12:39 pm

Asti

(@asti)

Posts: 8259

Illustrious Member Support

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@coolhan-luke,

we see those 2 comments even if we're not logged-in. Please watch this video: https://www.screencast.com/t/o8koT1MBG5N

In case you want to say thank you! 🙂
We'd really appreciate if you leave a good review on the plugin page.
This is the best way to say thank you to this project and the support team.

Posted : 30/11/2021 1:00 pm

Coolhan Luke

(@coolhan-luke)

Posts: 4

Active Member

Topic starter

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that might be because I replied to the comment - if you look now you'll see 1 comment but it's not showing

Posted : 30/11/2021 1:50 pm

Asti

(@asti)

Posts: 8259

Illustrious Member Support

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@coolhan-luke,

Could you please disable the wpDiscuz cache and check again? The option is located in the Dashboard > wpDiscuz > Settings > General Settings tab, it's called "Enable Cache".

In case you want to say thank you! 🙂
We'd really appreciate if you leave a good review on the plugin page.
This is the best way to say thank you to this project and the support team.

Posted : 30/11/2021 2:20 pm

Coolhan Luke

(@coolhan-luke)

Posts: 4

Active Member

Topic starter

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I did but didn't help unfortunately it's still not showing

Posted : 30/11/2021 3:42 pm

Asti

(@asti)

Posts: 8259

Illustrious Member Support

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@coolhan-luke,

We don't find such an issue on our test websites. Could you please send the admin login details to info[at]gvectors.com email address? I'll ask the developers to check the issue for you.

In case you want to say thank you! 🙂
We'd really appreciate if you leave a good review on the plugin page.
This is the best way to say thank you to this project and the support team.

Posted : 30/11/2021 3:45 pm